Assistant General Manager

ThrillHouse; Marion (IL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Competitive salary

Paid time off (PTO)

Employee discounts on food, tickets, &

Career advancement opportunities

Job summary

Thrillhouse at Oasis is seeking an Assistant General Manager to help lead our team and keep operations running smoothly in a fast-paced, family-friendly entertainment center. This role offers opportunities to drive daily operations, supervise guest services, and oversee F&B and attractions with cross-department collaboration.

If you have 3–5 years of management experience in hospitality or large entertainment venues and a passion for delivering exceptional guest experiences, we want to hear from

Qualifications

• 3+ to 5 years of management experience in hospitality, fast-casual concepts, or large-scale entertainment venues.
• Strong operational knowledge and team-building capabilities.
• Proficiency with Point of Sale (POS) systems and frontline leadership skills.

Responsibilities

• Operations Management: supervise daily openings/closings, inventory control, cash handling, and facility maintenance to ensure smooth operations of rides, games, dining, and attractions.
• Team Leadership: assist with hiring, scheduling, payroll, and training of floor staff and supervisors.
• Guest Experience: lead floor operations, handle guest escalations, coordinate group bookings or private events.
• Financial Performance: work with GM to reach revenue targets, monitor labor costs, and drive growth initiatives.

Skills

Operational knowledge

Team leadership

POS proficiency

Tools

POS systems

Job description

Benefits

• Health insurance
• Paid time off
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts

About the Role

Thrillhouse at Oasis is seeking an Assistant General Manager to help lead our team and keep operations running smoothly. This is a fantastic opportunity for a motivated leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences. If you're ready to take the next step in your management career, we want to hear from you!

What you will do

Drive daily operations, team development, and guest satisfaction to maximize profitability. Step in for the General Manager, oversee food and beverage (F&B) and attractions, work closely with various departments, including sales, kitchen, entertainment, and customer service, to create a fun, family-friendly atmosphere while meeting business objectives and ensuring compliance with safety standards and local alcohol licensing.

Core Responsibilities

• Operations Management: Supervise daily openings/closings, inventory control, cash handling, facility maintenance and oversee day-to-day operations of the center, ensuring that all areas (rides, games, attractions, dining, etc.) are operating smoothly and efficiently.
• Team Leadership: Assist with hiring, scheduling, payroll, and training of floor staff and supervisors.
• Guest Experience: Lead floor operations, handle guest escalations, and coordinate group bookings or private events.
• Financial Performance: Work alongside the GM to achieve revenue targets, monitor labor costs, and implement business growth strategies.

Qualifications

• Experience: 3+ to 5 years of management experience in hospitality, fast-casual concepts, or large-scale entertainment venues.
• Skills: Strong operational knowledge, team-building, and proficiency in Point of Sale (POS) systems.

Personal Attributes

• Passionate about delivering exceptional guest experiences and creating a fun, energetic environment.
• Ability to maintain a high level of professionalism and composure in stressful situations.
• Strong organizational skills with the ability to manage multiple projects and priorities simultaneously.
• Creative and innovative with a proactive approach to problem‑solving and operational improvements.

Physical Requirements

• Ability to stand and walk for extended periods.
• Occasional lifting of up to 25-50 lbs.
• Must be able to work flexible hours, including evenings, weekends, and holidays, to accommodate peak times and special events.

Benefits

• Competitive salary with performance-based incentives.
• Paid time off (PTO).
• Employee discounts on food, tickets, and entertainment.
• Opportunities for career advancement within a growing organization.

At Thrillhouse we create exciting, family-friendly experiences that bring people together for fun, laughter, and memorable moments. From thrilling attractions and games to delicious food and special events, we offer a dynamic environment where creativity, teamwork, and customer satisfaction come first. Join our team and help us continue to create joy and excitement for guests of all ages!