Employee Benefits Training & Engagement Lead

Alliant Insurance Services; United States; Presencial; USD 60 000 - 80 000; Tempo integral

Resumo da oferta

Alliant Insurance Services is seeking a Quality Assurance and Training Specialist to ensure high-quality client interactions by the Benefit Advocate team. You will develop, implement, and monitor training programs for new hires and ongoing staff development to enhance service delivery across benefits operations.

The role emphasizes standardization of QA processes, data integrity, and collaboration with the engagement analytics team to drive customer satisfaction improvements.

Qualificações

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years related work experience.
• Experience in a customer service call center.
• Insurance industry or group health plans operations experience handling eligibility, claims resolution, benefits education, or equivalent.

Responsabilidades

• Performs quality reviews of BA team interactions to ensure standards.
• Tracks and presents results of quality improvement efforts and customer satisfaction.
• Develops and coordinates employee training programs for new hires and ongoing training.
• Creates and maintains training records for staff participation and progress.
• Collaborates with Customer Engagement Analysis Team to improve tracking tools.
• Ensures training materials and procedures are up to date in a fast-changing environment.
• Reviews compliance updates and trains the BA team on related rules.
• Engages BAs through internal engagement practices and techniques.
• Provides input to strategic decisions affecting BA team functions.
• Researches new training methods and suggests enhancements to current programs.

Conhecimentos

Training techniques

Communication

Attention to detail

Training others

Independent

Prioritization

Microsoft Office Suite

Formação académica

Bachelor's Degree or equivalent combination of education and experience

Two or more years related work experience

Customer service call center experience

Insurance industry experience / group health plans operations

Descrição da oferta de emprego

Alliant Insurance Services is seeking a Quality Assurance and Training Specialist to ensure high-quality client interactions by the Benefit Advocate team. You will develop, implement, and monitor training programs for new hires and ongoing staff development to enhance service delivery across benefits operations.

The role emphasizes standardization of QA processes, data integrity, and collaboration with the engagement analytics team to drive customer satisfaction improvements.