Employee Benefits Specialist

Insight Global; Las Vegas (NV); On-site; USD 21,352 - 22,041; Full time

Job summary

A leading talent management company is seeking entry-level benefits call center representatives to join a Casino operator's team in Las Vegas. Responsibilities include managing benefits inquiries, utilizing a case management system, and collaborating with HR. Ideal candidates will have experience in customer service and a familiarity with Microsoft products. The position offers a contract placement with competitive pay of $15.50 - $16.00 per hour.

Qualifications

• Experience with benefits processes.
• Call center experience is a plus.
• Familiarity with HRSS policies and procedures.

Responsibilities

• Respond to benefits cases using the case management system.
• Communicate with employees to resolve benefits-related issues.
• Support benefits processes such as open enrollment.

Skills

Experience in Customer Service environment

Proficiency in case management systems

Comfortability with Microsoft products

Strong written and verbal communication skills

Tools

Microsoft Teams

Workday

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.50/hr - $16.00/hr

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Account Executive @ Insight Global | Total Talent Management | Helping Clients Find the Best Solutions within Recruiting, Talent & Technical…

Must-Have Qualifications:

• Experience in Customer Service environment, preferably with internal employees
• Experience with benefits processes
• Proficiency in case management systems
• Comfortability with Microsoft products (Teams, Excel, PPT)
• Strong written and verbal communication skills

Plusses:

• Call center experience
• Familiarity with HRSS policies and procedures
• Process improvement skills
• Workday experience

Day-to-Day Responsibilities:

Insight Global is looking for 6 benefits call center representatives to join our large Casino operator client’s team on site in Las Vegas, Nevada. Responsibilities will include utilizing the case management system to respond to benefits cases accurately and within SLA, communicating with employees via phone, email, letter, and chat to resolve benefits-related issues, and collaborating with HR and external vendors. Representatives will support benefits processes such as open enrollment, new hire/termination processing, and life events, and approve pending benefits administration events in Workday. They will review employee documents for compliance with company policies, work in a call center environment handling calls from 8-5, review and process tuition reimbursement requests, resolve escalated benefits cases, and recommend process improvements. Maintaining employee confidentiality and adhering to HIPAA regulations is essential. Additional duties include resolving disputes and overseeing compliance and health and welfare plan administration.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service

Industries

• Gambling Facilities and Casinos

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