Remote Benefits Coordinator

Insight Global; United States; Remote; USD 37,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

Insight Global is seeking a Professional Recruiter to manage military-related inquiries in higher education. This long-term contract role involves coordinating with various military entities and ensuring the proper flow of benefits for active-duty students, requiring over 2 years of experience in a similar environment. Candidates should be equipped to handle multiple software tasks and possess strong customer service skills.

Qualifications

• 2+ years of experience in financial aid or a similar benefits field.
• Experience with PureCloud or comparable phone systems.
• Ability to multitask and work with several software platforms.

Responsibilities

• Manage incoming calls relating to military benefit programs.
• Coordinate and act as liaison with military entities.
• Maintain and update records, ensuring payments processed.

Skills

Customer Service

Problem Solving

Communication

Tools

PureCloud

Salesforce

Job description

Get AI-powered advice on this job and more exclusive features.

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$18.00/hr - $21.00/hr

Direct message the job poster from Insight Global

Professional Recruiter for Insight Global

This is a long term contract to hire role for a client of our in the higher education space!

Day to day Tasks will include:

o Receiving 30-100 incoming calls relating to military-related benefit programs for the university

o Working in the salesforce platform for documentation, and with the PureCloud phone system

o Reviewing and resolving inquiries from both perspective and active students some of which are active-duty members, along with their enrollment counselors and program mentors.

o Coordinating and acting as a liaison between the Department of Veterans Affairs and other military entities and the student. Daily tasks will also include researching and resolving problems with claims, billings, non-payment, etc.

o Completing attendance certifications and invoices monthly and will need to coordinate with various military entities to research and resolve student questions and problems.

o Maintaining and updating records and files and ensures payments are processed and sent to students or to the University.

o Checking eligibility status of student and updates records to reflect correct current entitlement.

o Attending and participating in departmental meetings

o Obtaining and conveys information as required for compliance.

o Adjusting courses and funding for active-duty students

Must Haves:

* 2+ years of experience in financial aid or similar Benefits or customer service field/environment

* Experience on with PureCloud phone system or a comparable alternative

* Must have experience with a role that requires typing and working with multiple software platforms at once

* Access to stable Wi-Fi and a working area at home

Plusses:

* Knowledge and/or experience working with VA benefit programs.

* Experience with Banner or other information management system

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Administrative

• Industries

  Higher Education

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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