Employee Benefits Relationship Manager

Brown & Brown; Greensboro (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown is seeking a Benefits Relationship Manager to join our Greensboro, NC team. The role focuses on delivering prompt, high-quality customer service, managing project plans, and serving as the primary contact between customers and insurance carriers.

Responsibilities include fostering strong client-carrier relationships, supporting benefits implementation, handling inquiries, and ensuring timely renewals and compliance across systems. Licensing in Life/Health is required.

Qualifications

• Minimum 2+ years in customer service within the insurance industry.
• Knowledge of medical, disability, life, and voluntary benefits.
• Strong verbal and written communication skills.
• High level of confidentiality.
• Proficient with Word, Excel, and PowerPoint.

Responsibilities

• Establish strong relationships with customers and insurance carriers.
• Provide proactive support; act as primary contact between customers and carriers.
• Collaborate and delegate within team to ensure timelines are met.
• Assist with setup of new lines of coverage and review plan details with customers and carriers.
• Handle inquiries re existing policies, coverage changes, billing, and service needs.
• Document renewal, sales, and compliance activities in agency systems.
• Promote teamwork and a positive departmental culture.
• Participate in ongoing training on industry developments and licensing requirements.
• Perform other duties as assigned.

Skills

Customer service (insurance)

Communication

Confidentiality

Microsoft Office

Education

Active Life, Accident, and Health License

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Benefits Relationship Manager to join our growing team in Greensboro, NC!

The Benefits Relationship Manager will provide prompt, efficient, and high-quality customer service. This position is responsible for monitoring all tasks and deliverables, fielding customer inquiries, and managing all project plans. The Employee Benefits Relationship Manager is the primary contact for our customers in managing day‑time resolution and highly focused on customer timelines.

How You Will Contribute:

• Establish strong relationships with customers and insurance carriers.
• Provide proactive support to assigned customers. Act as the primary contact between customers and insurance carriers.
• Collaborate and delegate amongst team to ensure customer timelines are delivered.
• Supports implementation of new lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with customer and carrier.
• Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, billing, payments, or any other service‑related matters.
• Provide an exceptional customer experience.
• Manage and document renewal, sales, and insurance operations compliance documents into the agency management systems.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Promote a commitment to achieve or exceed internal and external performance standards.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
• Other Duties as assigned.

Licenses And Certifications

• Active Life, Accident, and Health License

Skills & Experience To Be Successful

• 2+ years of customer service experience in the insurance industry.
• High level of knowledge about the benefits we service including medical, short-term disability, long-term disability, life insurance, AD&D, voluntary benefits, dental, and vision.
• Experience handling employee benefit account renewals, service needs, and customer escalations
• Strong verbal and written communication skills required.
• High Level of confidentiality
• Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, and Power Point.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.