Employee Benefits Relationship Manager

Brown & Brown, Inc.; Greensboro (NC); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health benefits

401k

ESPP

Tuition reimbursement

Mental health support

PTO & holidays

Job summary

Brown & Brown, Inc. in Greensboro, NC is seeking a Benefits Relationship Manager to deliver proactive benefits service to employer clients. The role focuses on building strong customer relationships, coordinating with insurers, and guiding renewals and coverage changes.

You will manage inquiries, support plan implementation, and ensure timely responses while maintaining confidentiality. A Life/Health license and 2+ years in insurance customer service are required; hybrid schedule offered with

Qualifications

• 2+ years of customer service experience in the insurance industry.
• Knowledge of benefits including medical, disability, life, and dental.
• Experience handling renewals, service needs, and escalations.
• Strong verbal and written communication skills; high confidentiality.
• Proficient in Microsoft Word, Excel, and PowerPoint.

Responsibilities

• Establish strong relationships with customers and carriers.
• Provide proactive support to assigned customers and manage inquiries.
• Coordinate renewals, set up accounts, and review plan details with customers and carriers.
• Document compliance and service-related activities in agency systems.
• Promote teamwork and a positive department culture.

Skills

Customer service

Insurance knowledge

Communication

Microsoft Office

Confidentiality

Education

Active Life, Accident, and Health License

Job description

## Employee Benefits Relationship ManagerApplyremote type: Hybrid Workinglocations: Greensboro, NC, USAtime type: Full timeposted on: Posted Todayjob requisition id: R26\_0000002464Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.**Brown & Brown**is seeking a **Benefits Relationship Manager** to join our growing team in **Greensboro, NC!** The Benefits Relationship Manager will provide prompt, efficient, and high-quality customer service. This position is responsible for monitoring all tasks and deliverables, fielding customer inquiries, and managing all project plans. The Employee Benefits Relationship Manager is the primary contact for our customers in managing day-to-day resolution and highly focused on customer timelines.**How You Will Contribute:** * Establish strong relationships with customers and insurance carriers.* Provide proactive support to assigned customers. Act as the primary contact between customers and insurance carriers.* Collaborate and delegate amongst team to ensure customer timelines are delivered.* Supports implementation of new lines of coverage by setting up accounts, collecting needed documentation, and reviewing plan details with customer and carrier.* Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, billing, payments, or any other service-related matters.* Provide an exceptional customer experience.* Manage and document renewal, sales, and insurance operations compliance documents into the agency management systems.* Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.* Promote a commitment to achieve or exceed internal and external performance standards.* Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.* Other Duties as assigned.**Licenses and Certifications:*** Active Life, Accident, and Health License**Skills & Experience to Be Successful:*** 2+ years of customer service experience in the insurance industry.* High level of knowledge about the benefits we service including medical, short-term disability, long-term disability, life insurance, AD&D, voluntary benefits, dental, and vision.* Experience handling employee benefit account renewals, service needs, and customer escalations* Strong verbal and written communication skills required.* High Level of confidentiality* Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, and Power Point.**Teammate Benefits & Total Well-Being**We go beyond standard benefits, focusing on the total well-being of our teammates, including:* *Health Benefits*: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance* *Financial Benefits*: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement* *Mental Health & Wellness*: Free Mental Health & Enhanced Advocacy Services* *Beyond Benefits*: Paid Time Off, Holidays, Preferred Partner Discounts and more.*Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.*