Account Coordinator

Brown & Brown; Atlanta (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

Brown & Brown in Atlanta, GA is seeking an Account Coordinator to support the service department and achieve high client retention. The role involves processing new hires, terminations, enrollments, COBRA activities and data entry across BAM and carrier systems.

You will use MS Office, assist with presentations, ensure timely client communications, and back up front desk duties during peak renewal seasons. A positive attitude and confidentiality are essential.

Qualifications

• 1 year of industry and/or professional experience.
• Proficient with MS Office Suite.
• Exceptional telephone and written demeanor.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Operate a personal computer with Excel, PowerPoint and Word.
• Respond to emails and communicate client updates every 2 business days.
• Capture and input accurate data into Benefits Agency Management systems.
• Navigate carrier platforms and employer systems for data entry.
• Support Account Managers with printing presentations and enrollment materials.
• Assist with team projects and back-up front desk duties.

Skills

Excel

MS Office

Data entry

Communication

Education

High School diploma or equivalent

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking an Account Coordinator to join our growing team in Atlanta, GA!

The purpose of the Account Coordinator is to aid and assist the service department with Brown & Brown’s 95% client retention standards through the timely and accurate completion of ongoing eligibility defined as processing of new hires, terminations, qualifying events, open enrollment elections, EDI / API error corrections, and COBRA. Process adds, terminations, renewals within COBRA vendor systems, as well as performing client setup/termination with our preferred vendor partner. Maintain accurate data entry in all Employee Benefit Agency Management systems, upkeep of various department documents. Support the service team with printing projects, and execution of client compliance deliverables. Serve as back-up support for the front desk.

How You Will Contribute:

• Operate a personal computer and appropriate software packages. Above average skills with Excel, PowerPoint and Word documents.
• Must be responsive to all emails. Communicating client updates every 2 business days unless an extended deadline has been communicated.
• Capturing, managing and inputting accurate data into our Benefits Agency. Management (BAM) system(s), as well as external partner’s systems.
• Comfortability with various technology and carrier platforms for data extract and entry.
• Comfortability with excel for the purpose of manipulating census data.
• Support Account Managers with printing presentations and open enrollment materials which may impact ability to work remote on scheduled days during peak renewal seasons.
• Assist with team projects.

Licenses & Certifications:

• Ability to obtain Life and Health License within 1st month of employment.
• Life and Health Licensed (preferred).

Skills & Experience To Be Successful

• 1 year of industry and/or professional experience.
• High School diploma or equivalent.
• Proficient with MS Office Suite.
• Exceptional telephone and written demeanor.
• Ability to maintain a high level of confidentiality.
• Adaptation and ease of navigation through a variety of systems including: our Agency Management System(s), intranet, carrier, third party administrators, payroll and benefits administration systems.
• Proficient knowledge of office equipment (including but not limited to copy machines, printers, faxes, binding machines, etc.).

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.