Employee Benefits Advocate (Remote)

Businessolver; Las Vegas (NV); Remote; USD 38,000 - 45,000; Full time

Benefits offered by this job

100% Remote

Flexible Shifts

Training Provided

Pay $20/hour

Job summary

Businessolver is seeking full-time Advocates to support our clients by taking calls regarding employee benefit enrollment. This inbound call center role operates Monday through Friday within CST hours, and offers the flexibility of 100% remote work from your home.

Training is provided online, with structured sessions before going live. Ideal candidates have customer-service experience, comfort with technology, and a service-centric mindset.

Qualifications

• Experience in service center and/or customer service required.
• Comfort with technology and ability to document call details.
• Strong interpersonal skills and problem-solving mindset.

Responsibilities

• Answer a broad range of inbound calls in support of clients.
• Respond accurately to caller inquiries and document call details.
• Be a resourceful problem solver and collaborate with team to find solutions.
• Ensure compliance in processing and complete transactions timely.
• Take accountability from receipt of work to resolution.
• Work under general supervision following procedures.

Skills

Customer service

Inbound calls

Tech-savvy

Team player

Problem solving

Job description

Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.

• 100% Remote - Work & Train from Your Home
• Available 8 hour shifts are Monday - Friday, between 10 AM - 7:00 PM CST
• Start Dates: November 2nd or December 7th
• Pay: $20/hour

We are seeking full-time employees (Advocates) to support our clients by taking calls regarding employee benefit enrollment. This is an inbound call center environment with operating hours from Monday - Friday, 7 AM - 7 PM CST. This is a meaningful role in which you can take pride in knowing that at the other end of our technology is a person, a family member, or a loved one that needs your support.

The Details:

• Answer a broad range of inbound calls (in support of clients) in a professional, energetic, and positive manner
• Respond accurately and thoroughly to caller inquiries and document call detail accordingly
• Must be a resourceful and creative problem solver who can work with members of the team to find solutions
• Ensure compliance in all areas of processing, completing all transactions timely and accurately
• Take accountability for entire process from receipt of work to resolution
• Work under general supervision following established procedures

What You Need to Make the Cut:

• Prior benefit administration, insurance brokerage or insurance provider experience is preferred but not required
• Service Center and/or Customer Service Experience is Required
• Strong customer-centric mindset
• Must be comfortable with technology - we are a technology company!
• Competitive, team player who strives for excellence
• Strong interpersonal skills to find success in every opportunity

We Require that You Have:

• Internet speeds of above 20 Mbps (Download) and 5 Mbps (Upload)
• Ethernet Cable Connection Highly Recommended

Training:

• Businessolver will provide a comprehensive training program prior to "going live" - this includes virtual classroom training, self-guided e-learning and job shadowing
• All training sessions are mandatory & will be completed from the convenience of your home office
• Initial Training Schedule:
• First week: Monday - Friday, 9 AM - 6 PM CST
• Remaining Five weeks: Monday - Friday, 8 AM - 5 PM CST

PLEASE NOTE:

Planned time off may be restricted during our peak Annual Enrollment period (October through December). Availability during this timeframe is an essential requirement of the role. Member Advocates will have Christmas Day & New Year's Day off, with an early release at 2 PM CST on Christmas Eve. Monday, December 18th - Thursday, December 31st will be regular training/working hours & attendance is mandatory.

Other Compensation: This position is full-time and benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/

Dear Applicant.

At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.

Our approach is thoughtful and thorough. We've built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.

We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren't just about compliance, they're about ensuring fairness, safety, and trust for everyone involved.

Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.

With heart,

The Businessolver Recruiting Team

Equal Opportunity at Businessolver:

Businessolver is an affirmative action and equal opportunity employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.