Employee Benefits Account Manager - Remote

Fetch Pet Insurance; United States; Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO 20 days

Pet Insurance discount

Educational Assistance

Tuition Assistance

Commuter Benefits

EAP

Job summary

Fetch Pet Insurance is seeking an Account Manager, Employee Benefits to partner with employers, brokers and shelter organizations that offer Fetch benefits. You will lead onboarding, enrollment support, and drive participation across your book of business, while supporting shelter partners and corporate donor networks.

You will collaborate with Business Development to convert partnerships into long-term relationships, serving HR teams, brokers, and administrators to ensure a seamless experience

Qualifications

• 3+ years of account management, client success, or implementation experience in voluntary benefits, employee benefits, or ancillary insurance; pet insurance experience is a strong plus.
• Active Property & Casualty (P&C) license required.
• Experience with nonprofit, animal welfare, or community partnerships is a plus.
• Working knowledge of VB enrollment processes, benefits administration platforms, and HR benefits cycles.
• Experience working with brokers, HR teams, and benefits administrators.
• Comfortable engaging HR and benefits decision-makers directly, outside of the broker channel.
• Proven ability to drive retention and participation across a book of business.
• Strong organizational skills, with the ability to manage multiple accounts and deadlines at the same time.
• Comfortable with CRM tools and using data to track account health and inform recommendations.
• Excellent verbal, written, and presentation skills.
• Customer-first mindset with strong problem-solving skills.
• Self-motivated and effective working in a fully remote environment.
• Willingness to travel as needed.

Responsibilities

• Manage a portfolio of employer, broker, and animal shelter partner accounts, serving as the primary point of contact for day-to-day needs.
• Serve as a dedicated contact for our current animal shelter partners, supporting benefit rollouts for shelter staff and strengthening long-term relationships.
• Work with shelter partners to identify and engage their corporate donors as prospective employer clients, and pass qualified leads to Business Development.
• Support onboarding and enrollment for corporate donor organizations that join Fetch through shelter partnerships.
• Support direct-to-corporate outreach by engaging HR and benefits leaders at prospective employers and passing qualified leads to Business Development.
• Identify referral and expansion opportunities within existing employer accounts and their industry networks.
• Lead onboarding and implementation for new clients in partnership with Business Development, including account setup, integrations, and enrollment readiness.
• Support open enrollment periods through employee communications, webinars, virtual and in-person benefits fairs, and enrollment platform coordination.
• Drive employee participation and adoption through targeted engagement campaigns and ongoing education.
• Own retention and renewal for assigned accounts, proactively identifying risks and opportunities.
• Identify upsell and expansion opportunities within existing accounts and share them with Business Development.
• Conduct product training and education for HR teams, benefits administrators, brokers, and shelter partners.
• Coordinate with internal teams (Claims, Customer Experience, Marketing, Operations) to resolve client issues quickly and professionally.
• Maintain accurate account records, including contacts, communications, enrollment data, donor leads, and account health.
• Prepare and present account reviews with participation trends, feedback, and recommendations.
• Help develop and refine onboarding materials, enrollment guides, and client-facing collateral with Marketing/Creative.
• Support responses to RFIs and RFPs as needed.
• Travel as needed for client meetings, shelter partner visits, enrollment events, and select industry events.
• Stay informed on voluntary benefits trends, enrollment platforms, and the pet insurance landscape.

Skills

Account management

Client success

Retention strategies

B2B partnerships

HR benefits knowledge

Education

Bachelor’s degree or equivalent experience

Tools

CRM tools

Enrollment platforms

Job description

Fetch Pet Insurance is seeking an Account Manager, Employee Benefits to partner with employers, brokers and shelter organizations that offer Fetch benefits. You will lead onboarding, enrollment support, and drive participation across your book of business, while supporting shelter partners and corporate donor networks.

You will collaborate with Business Development to convert partnerships into long-term relationships, serving HR teams, brokers, and administrators to ensure a seamless experience