Employee Benefits Account Manager

Jonus Group; Cleveland (OH); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive benefits package

Professional development support

Job summary

Jonus Group is seeking an experienced Employee Benefits Client Manager to oversee a middle-market book of business, delivering high-quality client service and supporting renewals and plan design. The role emphasizes collaboration with internal teams and strong client relationships.

The ideal candidate brings expertise in employee benefits, compliance, and plan design, with proficiency in benefits platforms like Applied Epic and Employee Navigator.

Qualifications

• Experience in employee benefits account or client management, preferably with middle-market accounts.
• Active Life & Health license required.
• Strong knowledge of employee benefits compliance and plan design.
• Excellent communication, organization, and client relationship management skills.

Responsibilities

• Serve as the primary contact for client questions, claims support, and compliance documentation.
• Manage client engagement, renewals, and plan design for a middle-market book of business.
• Collaborate with internal team members to ensure client satisfaction and effective service delivery.
• Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools.
• Maintain strong relationships with insurance carriers and other partners.
• Support account retention and growth through proactive client service and relationship management.
• Assist clients with benefits-related questions and provide guidance regarding available plan options and resources.

Skills

Client management

Communication

Team collaboration

Organizational skills

Professional development

Education

L&H insurance license

Tools

Applied Epic

Employee Navigator

Job description

Employee Benefits Client Manager

Job Summary

Seeking a dedicated and experienced Employee Benefits Client Manager to join a growing team. This role is responsible for managing a middle-market book of business, providing high-quality client service, supporting renewals and plan strategy, and maintaining strong client relationships. The ideal candidate will have a solid background in employee benefits, strong knowledge of compliance and plan design, and the ability to collaborate effectively in a team-oriented environment.

Responsibilities

• Serve as the primary point of contact for client questions, claims support, and compliance documentation
• Manage client engagement, renewals, and plan design for a middle-market book of business
• Collaborate with internal team members to ensure client satisfaction and effective service delivery
• Utilize Applied Epic and benefits administration platforms such as Employee Navigator, along with other HR and payroll tools
• Maintain strong relationships with insurance carriers and other partners
• Support account retention and growth through proactive client service and relationship management
• Assist clients with benefits-related questions and provide guidance regarding available plan options and resources

Qualifications/Requirements

• Proven experience in employee benefits account or client management, preferably with middle-market accounts
• Holds an active L&H (Life and Health) insurance license
• Familiarity with agency management software such as Applied Epic
• Experience with Employee Navigator or similar benefits administration platforms is preferred
• Strong knowledge of employee benefits compliance and plan design
• Excellent communication, organization, and client relationship management skills
• Ability to work collaboratively in a team-oriented environment
• Commitment to ongoing professional development and relevant industry designations

Compensation Package

• Salary Range: $65,000 - $85,000, with potential compensation up to $110,000 for highly qualified candidates
• Bonus: Company performance-based bonus with additional earning potential for professional designations
• Professional Development: Certification and continuing education costs covered
• Benefits: Comprehensive benefits package
• Work Arrangement: Hybrid opportunity available based on tenure and performance

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.