Employee Benefits Account Manager

Gables Search Group; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Gables Search Group is seeking an experienced Employee Benefits Account Manager to support and service group benefits clients in a hybrid work environment. This role thrives on client relationships and accurate benefits administration.

The ideal candidate will coordinate renewals, enrollments, plan changes, and communications with carriers, TPAs, and employers, while maintaining meticulous records and providing proactive service to ensure client retention.

Qualifications

• Active Life & Health license required.
• Minimum of 1 year of experience supporting employee benefits or group insurance accounts.
• Knowledge of group health, dental, vision, life, and disability products.
• Strong customer service, communication, and relationship management skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines.
• Experience with insurance carriers, TPAs, and benefits administration processes.
• Proficiency with Microsoft Office and agency management or CRM systems.
• Experience with HubSpot or similar CRM platforms is a plus.

Responsibilities

• Manage day-to-day servicing activities for assigned employee benefits accounts.
• Support clients with renewals, enrollments, policy changes, terminations, and ongoing account maintenance.
• Build and maintain strong relationships with employer groups, insurance carriers, TPAs, and internal stakeholders.
• Coordinate the timely delivery of plan materials, employee communications, and benefits documentation.
• Assist clients and employees with claims-related issues, billing questions, and carrier escalations.
• Work directly with insurance carriers and third-party administrators to resolve service and policy-related matters.
• Maintain accurate records and documentation within agency management and CRM systems.
• Provide hands-on support during open enrollment and employee education activities.
• Stay informed on benefits trends, compliance updates, carrier offerings, and industry best practices.
• Support overall client retention and service initiatives through responsive and professional communication.

Skills

Customer service

Relationship management

Communication

Organizational skills

Multitasking

Tools

CRM systems

HubSpot

Microsoft Office

Job description

A growing insurance and employee benefits organization is seeking an experienced Employee Benefits Account Manager to support and service group benefits clients in a hybrid work environment. This role is ideal for someone who thrives in a client-focused setting and enjoys building long-term relationships while managing day-to-day benefits administration and support activities.

The ideal candidate is organized, proactive, and experienced working with employer-sponsored health and life insurance programs. This position requires strong communication skills, attention to detail, and the ability to coordinate effectively with clients, carriers, vendors, and internal teams.

Key Responsibilities

• Manage day-to-day servicing activities for assigned employee benefits accounts
• Support clients with renewals, enrollments, policy changes, terminations, and ongoing account maintenance
• Build and maintain strong relationships with employer groups, insurance carriers, TPAs, and internal stakeholders
• Coordinate the timely delivery of plan materials, employee communications, and benefits documentation
• Assist clients and employees with claims-related issues, billing questions, and carrier escalations
• Work directly with insurance carriers and third-party administrators to resolve service and policy-related matters
• Maintain accurate records and documentation within agency management and CRM systems
• Provide hands-on support during open enrollment and employee education activities
• Stay informed on benefits trends, compliance updates, carrier offerings, and industry best practices
• Support overall client retention and service initiatives through responsive and professional communication

Qualifications

• Active Life & Health insurance license required
• Minimum of 1 year of experience supporting employee benefits or group insurance accounts
• Knowledge of group health, dental, vision, life, and disability insurance products
• Strong customer service, communication, and relationship management skills
• Excellent organizational skills with the ability to manage multiple priorities and deadlines
• Experience working with insurance carriers, TPAs, and benefits administration processes
• Proficiency with Microsoft Office and agency management or CRM systems
• Experience with HubSpot or similar CRM platforms is a plus

Preferred Traits

• Client-service mindset with strong problem-solving abilities
• Comfortable assisting clients and employees with benefits education and enrollment support
• Detail-oriented with strong follow-through and accountability
• Ability to work both independently and collaboratively in a hybrid environment
• Adaptable and responsive in a fast-paced professional setting