Employee Assistance Program (EAP) Clinical Manager

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 97,000 - 111,000; Full time

Job summary

Metropolitan Transportation Authority (MTA) seeks an experienced EAP Clinical Manager to lead the Work Life Services team, ensure DOT compliance, and oversee clinical operations across multiple programs. The role requires strong leadership and advanced behavioral health expertise within a large transit environment.

The position supports telework (one day per week) and requires coordination with internal departments to maintain employee well-being and compliant EAP services.

Qualifications

• Master’s degree in social work or related field required.
• Eight years of combined clinical/administrative EAP experience, with four years in a supervisor/managerial role.
• CEAP certification or eligibility; SAP credential within 120 days.

Responsibilities

• Supervise day-to-day clinical operations of Work Life Services and ensure DOT compliance.
• Certify EAP recommendations for RTW, treatment completion, or discharge.
• Chair clinical case conferences with contracted treatment agencies.
• Provide clinical supervision for mental health consultations.
• Serve as Mental Health EAP consultant in absence of the EAP Clinical Director.
• Act as liaison to the NYS Office of the Prevention of Domestic Violence and coordinate reporting.
• Coordinate Crisis Emergency Team clinical activities and report to the EAP Clinical Director.
• Provide EAP clinical oversight for the MTA Bus Company and Chaplain's Office.

Skills

Interpersonal skills

Verbal communication

Written communication

Managerial skills

Education

MA/MS in social work or related field

CEAP certification or eligible

SAP credential within 120 days

Job description

Description

JOB TITLE: Employee Assistance Program (EAP) Clinical Manager

DEPT/DIV: Employee Assistance Program

SUPERVISOR: Director, Work Life Services

WORK LOCATION: 177 Livingston Street, Brooklyn, NY 11201

HOURS OF WORK: 8:00 am - 4:30 pm (7.5 hours/day, or as required)

FULL/PART-TIME: FULL

SALARY RANGE: $97,000 - $110,631

DEADLINE: Until filled

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Opening:

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary:

The Work Life Services Program is integral to MTA compliance with the FTA/FRA (Federal Transportation Administration/Federal Railroad Administration) Drug and Alcohol Program regulations. The manager is a vital part of the team of Substance Abuse Professionals (SAPs) who evaluate employees who have volunteered to enter the program and those who have violated Department of Transportation (DOT) drug and alcohol program regulations and make recommendations concerning education, treatment, rehabilitation, follow-up testing, and aftercare, and determine whether an employee is eligible to return to work.

Responsibilities:

• Charged with the supervision of the day-to-day clinical operation of Work Life Services (WLS). Ensures that WLS clinical staff (EAP counselors) comply with the required procedures of DOT regulations, 49CFR Parts 40 and 655, the NYCT Drug and Alcohol Policy Statement, Drugs and Controlled Substances Policy Instructions, and all relevant provisions of the collective bargaining agreements.
• Certification of EAP recommendation of RTW, treatment completion, or EAP discharge, including conjoint sessions with client and EAP Counselor.
• Chairs clinical case conferences of contracted treatment agencies.
• Manages EAP personnel responsible for mental health consultation to Medical Assessment Centers' requests for psychological testing and gives clinical supervision when appropriate.
• In the absence of the EAP Clinical Director or as directed by him/her, acts as Mental Health EAP consultant to Authority department personnel, to testify at hearings within the TA and to interpret EAP policy and procedures when needed.
• Serves as the agency liaison to the NYS Office of the Prevention of Domestic Violence and is responsible for collecting data for mandatory reporting.
• Coordinates clinical areas of the Crisis Emergency Team and reports to the EAP Clinical Director.
• Provides EAP clinical oversight for the MTA Bus Company and the Office of the Chaplain.
• Oversees a program of services offered to employees (on a voluntary basis) on a variety of health/wellness concerns.
• Other duties as assigned by senior management.

Required Knowledge/Skills/Abilities:

• Must have excellent interpersonal, verbal, and written communication skills.
• Ability to translate organizational objectives into safe, efficient patient-centered care, bridging clinical workflows.
• Demonstrated ability to work with all internal levels within the MTA organization.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Must have strong managerial skills to effectively direct a staff of professionals.

Required Education and Experience:

• Master’s degree in Arts/Sciences (MA/MS) from an accredited college, in social work or related field.
• Minimum 8 years of combined clinical or administrative experience in Employee Assistance Programs, of which four years must be in a supervisor/managerial or administrative capacity in Behavioral Health Issues.
• Certified Employee Assistance Professional (CEAP) or CEAP eligible required.
• Substance Abuse Professional (SAP) credentials required within 120 days.

The Following is/are preferred:

• Minimum of 4 years of current experience in occupational behavioral health or its equivalent preferred.
• Postgraduate training or completion in clinical/supervisory Behavioral Health issues.
• Postgraduate training or completion in clinical/supervisory Mental Health issues.
• Current experience in occupational Mental Health in NYCT or its equivalent.

Other Information:

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity:

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.