Employee Assistance Program (EAP) Clinical Manager

Metropolitan Transportation Authority (MTA); New York (NY); On-site; USD 97,000 - 111,000; Full time

Job summary

The Metropolitan Transportation Authority seeks an experienced EAP Clinical Manager for its Work Life Services program based at 177 Livingston Street, Brooklyn, NY. You will supervise day-to-day clinical operations, ensure DOT and related policies are followed, and oversee staff delivering confidential counseling, referral, and return-to-work services.

Candidates need a Master’s degree in social work or a related field, eight years of clinical/administrative EAP experience with at least four in

Qualifications

• Master’s degree in social work or related field is required.
• 8+ years of combined clinical/administrative EAP experience, with at least 4 years in supervisory/managerial roles.
• CEAP certification or eligibility; SAP credentials required within 120 days.

Responsibilities

• Supervise day-to-day clinical operations of Work Life Services.
• Ensure DOT regulations and agency policies are followed by staff.
• Certify EAP recommendations and conduct conjoint sessions.
• Chair clinical case conferences with contracted treatment agencies.
• Provide mental health consultation and supervise staff when appropriate.
• Act as Mental Health EAP consultant to Authority personnel as directed.
• Coordinate data reporting for mandatory reporting to NYS Office.
• Oversee Crisis Emergency Team clinical areas and report to EAP Clinical Director.
• Provide EAP oversight for the MTA Bus Company and Chaplain’s Office.
• Oversee employee wellness services offered to staff.
• Perform other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational ability

Managerial skills

Stakeholder collaboration

Education

Master’s degree in Social Work or related field

Certified Employee Assistance Professional (CEAP)

Substance Abuse Professional (SAP) credentials

Job description

Description

JOB TITLE:
Employee Assistance Program (EAP) Clinical Manager

Dept/Div

Employee Assistance Program

Supervisor

Director, Work Life Services

WORK LOCATION

177 Livingston Street, Brooklyn, NY 11201

Hours Of Work

8:00 am - 4:30 pm (7.5 hours/day, or as required)

FULL/PART-TIME

FULL

Salary Range

$97,000 - $110,631

Deadline

Until filled

Opening

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation’s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.

Job Summary

The Work Life Services Program is integral to MTA compliance with the FTA/FRA (Federal Transportation Administration/Federal Railroad Administration) Drug and Alcohol Program regulations. The manager is a vital part of the team of Substance Abuse Professionals (SAPs) who evaluate employees who have volunteered to enter the program and those who have violated Department of Transportation (DOT) drug and alcohol program regulations and make recommendations concerning education, treatment, rehabilitation, follow-up testing, and aftercare, and determine whether an employee is eligible to return to work.

Responsibilities

• Charged with the supervision of the day-to-day clinical operation of Work Life Services (WLS). Ensures that WLS clinical staff (EAP counselors) comply with the required procedures of DOT regulations, 49CFR Parts 40 and 655, the NYCT Drug and Alcohol Policy Statement, Drugs and Controlled Substances Policy Instructions, and all relevant provisions of the collective bargaining agreements.
• Certification of EAP recommendation of RTW, treatment completion, or EAP discharge, including conjoint sessions with client and EAP Counselor.
• Chairs clinical case conferences of contracted treatment agencies.
• Manages EAP personnel responsible for mental health consultation to Medical Assessment Centers' requests for psychological testing and gives clinical supervision when appropriate.
• In the absence of the EAP Clinical Director or as directed by him/her, acts as Mental Health EAP consultant to Authority department personnel, to testify at hearings within the TA and to interpret EAP policy and procedures when needed.
• Serves as the agency liaison to the NYS Office of the Prevention of Domestic Violence and is responsible for collecting data for mandatory reporting.
• Coordinates clinical areas of the Crisis Emergency Team and reports to the EAP Clinical Director.
• Provides EAP clinical oversight for the MTA Bus Company and the Office of the Chaplain.
• Oversees a program of services offered to employees (on a voluntary basis) on a variety of health/wellness concerns.
• Other duties as assigned by senior management.

Required Knowledge/Skills/Abilities

• Must have excellent interpersonal, verbal, and written communication skills.
• Ability to translate organizational objectives into safe, efficient patient-centered care, bridging clinical workflows.
• Demonstrated ability to work with all internal levels within the MTA organization.
• Demonstrated ability to work in a high-profile, high-pressureenvironment effectively.
• Must have strong managerial skills to effectively direct a staff of professionals.

Required Education And Experience

• Master’s degree in Arts/Sciences (MA/MS) from an accredited college, in social work or related field.
• Minimum 8 years of combined clinical or administrative experience in Employee Assistance Programs, of which four years must be in a supervisor/managerial or administrative capacity in Behavioral Health Issues.
• Certified Employee Assistance Professional (CEAP) or CEAP eligible required.
• Substance Abuse Professional (SAP) credentials required within 120 days.

The Following Is/are Preferred

• Minimum of 4 yearsof currentexperience in occupational behavioral health or its equivalent preferred.
• Postgraduate training or completion in clinical/supervisory Behavioral Health issues.
• Postgraduate training or completion in clinical/supervisory Mental Health issues.
• Current experience in occupational Mental Health in NYCT or its equivalent.

Other Information

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

According to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.