EAP Clinical Manager: Telework-Eligible Mental Health Lead

Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 97,000 - 111,000; Full time

Job summary

The Metropolitan Transportation Authority (MTA) is seeking an experienced EAP Clinical Manager to supervise Work Life Services and ensure compliance with DOT/49 CFR Parts 40 and 655. The role leads a team of EAP counselors, coordinates crisis and mental health services across departments, and drives employee wellbeing initiatives, with telework options and a schedule of 8:00 am to 4:30 pm.

Qualified candidates have a master’s degree, CEAP/SAP credentials, at least eight years in EAP, and strong

Qualifications

• Must have excellent interpersonal, verbal, and written communication skills.
• Ability to translate organizational objectives into safe, efficient patient-centered care.
• Demonstrated ability to work with all internal levels within the MTA organization.
• Demonstrated ability to work in a high-profile, high-pressure environment effectively.
• Must have strong managerial skills to effectively direct a staff of professionals.

Responsibilities

• Charged with the supervision of the day-to-day clinical operation of Work Life Services (WLS). Ensures that WLS clinical staff (EAP counselors) comply with the required procedures of DOT regulations, 49CFR Parts 40 and 655, the NYCT Drug and Alcohol Policy Statement, Drugs and Controlled Substances Policy Instructions, and all relevant provisions of the collective bargaining agreements.
• Certification of EAP recommendation of RTW, treatment completion, or EAP discharge, including conjoint sessions with client and EAP Counselor.
• Chairs clinical case conferences of contracted treatment agencies.
• Manages EAP personnel responsible for mental health consultation to Medical Assessment Centers' requests for psychological testing and gives clinical supervision when appropriate.
• In the absence of the EAP Clinical Director or as directed by him/her, acts as Mental Health EAP consultant to Authority department personnel, to testify at hearings within the TA and to interpret EAP policy and procedures when needed.
• Serves as the agency liaison to the NYS Office of the Prevention of Domestic Violence and is responsible for collecting data for mandatory reporting.
• Coordinates clinical areas of the Crisis Emergency Team and reports to the EAP Clinical Director.
• Provides EAP clinical oversight for the MTA Bus Company and the Office of the Chaplain .
• Oversees a program of services offered to employees (on a voluntary basis) on a variety of health/wellness concerns.
• Other duties as assigned by senior management.

Skills

Interpersonal skills

Verbal communication

Written communication

Management skills

DOT regulations

Education

MA/MS in social work

CEAP certification

SAP credentials

Job description

The Metropolitan Transportation Authority (MTA) is seeking an experienced EAP Clinical Manager to supervise Work Life Services and ensure compliance with DOT/49 CFR Parts 40 and 655. The role leads a team of EAP counselors, coordinates crisis and mental health services across departments, and drives employee wellbeing initiatives, with telework options and a schedule of 8:00 am to 4:30 pm.

Qualified candidates have a master’s degree, CEAP/SAP credentials, at least eight years in EAP, and strong