Employee Assistance Counselor Faculty, Staff Assistance Office

Boston University; Boston (MA); Hybrid; USD 95,000 - 110,000; Full time

Job summary

Boston University is seeking an Employee Assistance Counselor within the Faculty & Staff Assistance Office to provide confidential clinical services, crisis support, and program development across BU's campuses with some remote work.

The role involves training staff on EAP utilization, building partnerships with HR, Occupational Health, and external providers, and ensuring ethical documentation and confidentiality. A master's degree and state licensure are required, with 3–5 years of experience.

Qualifications

• Master’s degree and current licensure as a mental health professional.
• 3–5 years of related experience.
• Experience with diverse populations.
• Knowledge of substance use, psychiatric illness, risk assessment, interpersonal violence, and workplace conflict.
• Excellent verbal and written communication; public speaking and trainings.
• Proficiency with Microsoft Office and EDBMS.
• Ability to provide some services before 9 am and after 5 pm.
• Employee assistance experience preferred.

Responsibilities

• Provides confidential clinical services to individuals, couples, and groups including assessment, short-term counseling, crisis intervention, case monitoring, and referrals.
• Creates and delivers trainings and workshops on effective utilization of EAP services, behavioral health, emotional well-being, work-life, and other EAP topics.
• Develops and maintains collaborative relationships with internal and external stakeholders; identifies community resources and referral networks.
• Maintains timely case documentation and program statistics; adheres to confidentiality and ethical guidelines.

Skills

Communication skills

Public speaking

Microsoft Office

EDB management

Multicultural competence

Flexible hours

Education

Master’s degree in a relevant field

Licensed mental health professional

Tools

Microsoft Office

Electronic Data Base Management

Job description

Employee Assistance Counselor Faculty, Staff Assistance Office

Tracking Code

26501020611005

Posted Date

10/15/2026

Salary Grade

Grade 50

Expected Hiring Range Minimum

$95,000.00

Expected Hiring Range Maximum

$110,000.00

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, training and internal pay comparison. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Position Type

Full-Time/Regular

Job Description

Provides employee assistance services to promote the resilience and well-being of Boston University faculty, staff, and their household family members. Services include direct clinical care, consultation and training to the organization, development of program promotion activities, and establishment of community linkages and a provider referral network. Services are provided on BU’s Charles River and Medical campuses with the option of some remote work. The position reports to the Director of the Faculty & Staff Assistance Office.

Clinical Counseling and Case Management

• Provides confidential clinical services to individuals, couples, and groups including assessment, short-term counseling, crisis intervention, case monitoring, and referrals for personal and work-related concerns.
• Provides critical incident and grief support for individuals and groups.
• Consults to managers/supervisors, Human Resources, Occupational Health, Equal Opportunity, Diversity & Inclusion and other department administrators regarding risk assessment, critical incidents, workplace conflict, and employees with work performance, personal, or other workplace issues.
• Provides consultation and coordination with Human Resources and Occupational Health in assessing fitness for duty and supporting successful reintegration of employees returning from leave.
• Maintains timely case documentation and program statistics; strictly adheres to confidentiality and ethical guidelines.

Training, Education, and Wellness Promotion

• Creates and delivers responsive training and educational workshops on effective utilization of EAP services, behavioral health, emotional well-being, work-life, and other EAP-related topics.
• Participates in program awareness activities; cultivates employee well-being through innovative programing, workshops, social media and promotion of wellness activities.

Program Development and Community Engagement

• Fosters and maintains effective and constructive communication within a team environment.
• Develops and maintains collaborative relationships with internal and external stakeholders.
• Identifies, evaluates, and develops referral relationships with local behavioral health and substance use treatment providers; identifies community resources to address employee needs.
• Initiates and implements clinical and programmatic improvements to EAP services; contributes to creating and revising policies and procedures.
• Serves on advisory boards and committees within the organization and in professional EAP organizations.
• Performs other related duties as assigned or requested.

Required Skills

• Master’s Degree and currently licensed as a mental health professional in good standing.
• Minimum of 3-5 years of related experience.
• Knowledge and experience working with diverse racial, cultural, socio-economic, educational, age-specific and gender populations.
• Advanced knowledge of and ability to intervene with a broad range of issues including substance use, psychiatric illness, suicide/homicide risk assessment, interpersonal violence, critical incidents, organizational difficulties, and workplace conflict.
• Excellent verbal and written communication skills. Experience with public speaking and presentation of trainings.
• Proficiency with Microsoft Office and Electronic Data Base Management applications.
• Ability to provide some services before 9 am and after 5 pm.
• Employee assistance experience preferred.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.