Employee and Labor Relations Advisor (Caesars New Orleans)

Caesars Entertainment; New Orleans (LA); On-site; USD 65,000 - 95,000; Full time

Job summary

Caesars New Orleans Casino & Hotel is seeking an Employee & Labor Relations Advisor to foster a compliant work environment by proactively addressing Team Member concerns and labor relations matters. You will investigate workplace concerns, guide leadership on corrective actions, and support fair resolution across the property.

You will partner with legal, HR, and management, manage grievance processes, and stay current on employment laws to minimize risk while maintaining accurate records and

Qualifications

• Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or related field preferred.
• 2-5 years of experience in Human Resources or a related field.
• Demonstrated experience conducting investigations into Team Member concerns and labor relations matters.
• Exceptional interpersonal and communication skills with the ability to engage diverse audiences.
• Exceptional attention to detail with accurate, consistent, thorough documentation.

Responsibilities

• Conduct and manage workplace investigations with thorough documentation.
• Partner with leaders to address Team Member concerns and enforce policies and labor agreements.
• Serve as trusted advisor to leaders and Team Members to resolve matters fairly and promptly.
• Administer grievance meetings, Boards of Review, unemployment claims, FMLA, and related processes.
• Collaborate with legal, HR, and management on regulatory responses and inquiries.
• Review trends via exit interviews and feedback to improve engagement and reduce turnover.
• Stay current on labor laws and best practices, supporting other HR functions.
• Assist with payroll and timekeeping processes.
• Maintain accurate attendance and leave records.

Skills

Investigations

Policy compliance

Communication

Documentation

Case management

Education

Bachelor's degree in HR/Business/Related field

Tools

Microsoft Office

Job description

Job Description

Employee & Labor Relations Advisor plays a critical role in fostering a positive and compliant work environment by proactively addressing Team Member concerns and workplace issues. In partnership with leadership, the Advisor maintains a visible presence throughout the property, investigates workplace concerns, and provides guidance and recommendations to support fair, consistent, and timely resolution of employee and labor relations matters.

Responsibilities

• Conduct and manage workplace investigations, including employee complaints, harassment allegations, policy violations, grievances, and other employee and labor relations matters, while maintaining accurate documentation and records.
• Partner with leaders to address Team Member concerns and workplace issues, providing guidance on corrective action, performance management, conflict resolution, disciplinary actions, and fair, consistent application of company policies and bargaining agreements.
• Serve as a trusted advisor to leaders and Team Members, facilitating the resolution of employee relations matters, acting as a liaison between employees and management, and fostering a positive, respectful, and compliant work environment.
• Administer and support employee and labor relations processes, including grievance meetings, Boards of Review, unemployment claims, leave of absence programs, ADA accommodations, FMLA administration, and other employee support programs.
• Partner with legal, HR, and management teams in responding to agency inquiries and claims, including EEOC, Department of Labor, unemployment, and other regulatory matters.
• Review workplace trends and retention metrics through exit interviews, employee feedback, investigations, and other climate assessments, providing recommendations to improve engagement, reduce turnover, and proactively address workplace concerns.
• Stay current on labor and employment laws, regulations, and industry best practices, ensuring compliance and identifying potential risks while supporting other HR functions and special projects as needed.
• Assists with payroll and timekeeping processes
• Maintains accurate time records related to attendance and leave of absence.
• Perform other duties as assigned.

Qualifications

• Bachelor's degree in Human Resources, Communications, Marketing, Public Relations, Hospitality, Business Administration, or a related field preferred.
• 2-5 years of experience in Human Resources or a related field.
• Demonstrated experience conducting investigations into Team Member concerns and other employee and labor relations matter
• Exceptional interpersonal and communication skills with the ability to build relationships and engage diverse audiences.
• Exceptional attention to detail with a commitment to accuracy, consistency, and thorough documentation in all aspects of work.
• Strong organizational and case management skills, with the ability to effectively prioritize, track, and follow through on multiple investigations, action items, and deadlines simultaneously.
• Demonstrated ability to manage sensitive and time-critical matters with urgency, sound judgment, professionalism, and a high level of accountability.
• Proficient in Microsoft Office Suite, including PowerPoint, Excel, and Outlook.
• Excellent documentation and organizational skills with a proven ability to manage multiple employee relations cases
• Strong conflict resolution and communication skills, with the ability to build trust, navigate difficult conversations, and effectively partner with leaders and team members at all levels.
• Ability to work flexible hours as needed to support team member events, conduct team member interviews and meet with department leaders.

Additional Requirements

• Must be able to stand or sit for extended periods
• Must meet attendance guidelines and comply with all company, regulatory, and departmental policies
• Must be able to work independently.
• Must be able to work at a fast pace environment
• Must be able to work engagement events and some holidays
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to maneuver to all areas of the casino.
• Must be able to lift up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.

About Us

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.