Empathy-Driven Collections Specialist

Bounce AI; City of Rochester (NY); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Paid training program

Office in Rochester, NY

Spanish fluency advantage (bonus)

Job summary

Bounce AI is seeking a Resolution Expert to guide borrowers through the collections process while delivering exceptional service. This in-office, full-time role in Rochester, NY offers M-F 8:30am–5:00pm shifts and a paid training program.

Compensation ranges from $19 to $22 per hour, with potential for higher pay based on experience and language skills. Join a fintech startup focused on compliant, customer-centric debt solutions and data-driven workflows that empower creditors and borrowers

Qualifications

• Experience in collections, customer service, or sales.
• Strong verbal and written communication skills.
• High attention to detail and critical thinking.
• Problem-solving, negotiation, and conflict-resolution skills.
• Customer-focused and adaptable to different personality types.
• Ability to multi-task and manage time in a fast-paced environment.

Responsibilities

• Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
• Follow communication scripts when handling different topics.
• Communicate with consumers to establish repayment plans and resolve questions or concerns.
• Attend educational seminars to improve knowledge and skills.
• Meet key performance indicators as outlined by management.
• Adhere to expected quality and compliance standards.

Skills

Collections experience

Customer service

Sales experience

Verbal communication

Attention to detail

Job description

Bounce AI is seeking a Resolution Expert to guide borrowers through the collections process while delivering exceptional service. This in-office, full-time role in Rochester, NY offers M-F 8:30am–5:00pm shifts and a paid training program.

Compensation ranges from $19 to $22 per hour, with potential for higher pay based on experience and language skills. Join a fintech startup focused on compliant, customer-centric debt solutions and data-driven workflows that empower creditors and borrowers