Collections Manager: Lead a High-Performance Team

Bounce AI, Inc.; City of Rochester (NY); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

Holidays and PTO

Life AD&D insurance

Job summary

Bounce AI, Inc. in Rochester, NY is seeking a Collections Manager to lead a team of 8-15 Resolution Experts in our on-site call center. You will coach for high performance, manage delinquency, and ensure compliant collections practices while collaborating with multiple Bounce locations.

The role involves scheduling, performance coaching, and driving improvements with a focus on ethical, effective collections. Salary ranges and benefits reflect a full-time on-site position in Rochester.

Qualifications

• Must have collections experience and supervisory background in a call center.
• Strong leadership and coaching abilities with target-driven results.
• Proven ability to manage delinquency and conduct issues ethically.
• Experience handling schedules, attendance, and on-site and remote coverage.

Responsibilities

• Coach and develop Resolution Experts through regular trainings.
• Manage performance KPIs and counsel under-performers.
• Address conduct issues and maintain clear records.
• Lead weekly check-ins on goals, performance, and training.
• Oversee on-site and work-from-home staffing coverage.
• Resolve conflicts and delinquency escalations promptly.
• Collaborate with managers and training teams across Bounce.

Skills

Collections experience

Leadership

Coaching

Communication

Conflict resolution

Data analysis

Performance management

Tools

Collection management systems

Job description

Bounce AI, Inc. in Rochester, NY is seeking a Collections Manager to lead a team of 8-15 Resolution Experts in our on-site call center. You will coach for high performance, manage delinquency, and ensure compliant collections practices while collaborating with multiple Bounce locations.

The role involves scheduling, performance coaching, and driving improvements with a focus on ethical, effective collections. Salary ranges and benefits reflect a full-time on-site position in Rochester.