Fintech Debt-Resolution Specialist

Bounce; City of Rochester (NY); Sur place; USD 25 003 - 35 610; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision benefits

401k with contribution matching

12 days of accrued PTO

Paid Sick time

11 paid holidays

Résumé du poste

A growing fintech company is looking for a Resolution Expert in Rochester to guide consumers through the collections process. You'll manage communication via phone, email, and chat, establish repayment plans, and resolve inquiries while ensuring customer satisfaction. The successful candidate should have experience in collections or customer service, strong communication skills, and the ability to multi-task. The role offers up to $22 per hour plus various benefits including medical, 401k matching, and PTO.

Qualifications

• Previous experience in collections, customer service, or sales is required.
• High attention to detail and ability to multi-task efficiently.
• Adaptable to different personality types and capable of resolving conflicts.

Responsabilités

• Manage inbound and outbound communication from consumers via phone, email, and chat.
• Establish repayment plans and resolve questions or concerns.
• Meet key performance indicators set by management.

Connaissances

Customer-focused

Problem-solving

Negotiation

Critical thinking

Strong verbal and written communication skills

Description du poste

A growing fintech company is looking for a Resolution Expert in Rochester to guide consumers through the collections process. You'll manage communication via phone, email, and chat, establish repayment plans, and resolve inquiries while ensuring customer satisfaction. The successful candidate should have experience in collections or customer service, strong communication skills, and the ability to multi-task. The role offers up to $22 per hour plus various benefits including medical, 401k matching, and PTO.