Empathetic Roadside Support Specialist

Bosch Group; Itasca (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Bosch Group is hiring a Customer Service Representative for Roadside Protect, Bosch Service Solutions. You will handle inbound calls, gather critical data, and guide customers through dispatch workflows in a fast-paced roadside assistance setting.

Ideal candidates have U.S. work authorization, a high school diploma, and strong communication and empathy skills to deliver reliable support and maintain confidentiality in a team environment.

Qualifications

• U.S. work authorization is required.
• High School Diploma or GED is required.
• Strong interpersonal communication skills, both verbal and written.
• Customer service and empathy skills are essential.
• Attention to detail and problem-solving abilities are important.

Responsibilities

• Answer inbound calls and provide professional, empathetic customer support.
• Accurately gather information and enter data into dispatch systems or perform fleet intake.
• Follow scripts, workflows, and client requirements.
• Communicate clearly with customers or drivers regarding next steps and processes.
• Escalate issues according to policy when necessary.
• Maintain confidentiality of customer and company information.
• Contribute to a positive team environment and uphold service standards.

Skills

Interpersonal communication

Customer service

Empathy

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Job description

Bosch Group is hiring a Customer Service Representative for Roadside Protect, Bosch Service Solutions. You will handle inbound calls, gather critical data, and guide customers through dispatch workflows in a fast-paced roadside assistance setting.

Ideal candidates have U.S. work authorization, a high school diploma, and strong communication and empathy skills to deliver reliable support and maintain confidentiality in a team environment.