Roadside Assistance Territory Manager, Southwest region

Bosch USA; Itasca (IL); Remote; USD 85,000 - 125,000; Full time

Job summary

Bosch USA is seeking a Network Territory Manager for the Northeast region. This remote role includes quarterly visits to the corporate office and frequent travel across the territory.

You will grow and manage contractor relationships to ensure high-quality roadside assistance and financial performance, while leading onboarding, negotiations, and performance optimization. The position requires 5+ years in vendor management, experience with towing/roadside providers, and a valid driver’s license.

Qualifications

• Bachelor’s degree required or equivalent experience.
• Minimum 5+ years in account/vendor management or a related leadership role.
• Experience managing independent towing/roadside providers in contracted environments.
• Proven ability to negotiate rates and terms.
• Strong territory management and travel willingness.
• Valid driver’s license and good driving record.

Responsibilities

• Grow and manage contractor relationships to meet quality and financial targets for roadside services.
• Remote role with travel across the assigned territory; quarterly visits to the corporate office.
• Lead market bids to optimize price and performance for service areas.
• Handle contracting and onboarding of towing/roadside providers after management approval.
• Investigate and resolve billing disputes and service-related issues with contracted facilities.
• Inspect provider facilities/equipment to ensure contract compliance when needed.
• Recruit towing and roadside partners to ensure territory readiness for service requests.
• Analyze performance gaps and service issues and report findings to management.

Skills

Account management

Vendor management

Territory management

Rate negotiation

Complaint handling

Travel readiness

Driver's license

Education

Bachelor’s degree in business

Job description

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Location Requirement

This is a remote position, required to be in the United States; however, applicants will be expected to visit the corporate office on an as needed (quarterly) basis. This role will require frequent travel throughout the assigned territory.

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work To achieve the ambitious objectives of our recently acquired company in Itasca (Roadside Protect Inc.), we are looking for a Network Territory Manager (Northeast region) to join our Product & Partner Management team. Roadside Protect is a strong provider of towing and roadside administration services in the U.S. and Canada, and we are committed to delivering an excellent emergency roadside assistance experience for our customers. By connecting both companies, Roadside Protect's deep regional industry knowledge is brought together with Bosch’s technology and service expertise, and global service setup.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.

Job Description

The Network Territory Manager reports to the Director of Product & Partner Management for the Roadside Protect business unit. As the Network Territory Manager, you will grow and manage contractor relationships to ensure delivery of roadside assistance services that meets quality and financial targets.

The position is remote, but candidate must reside within the assigned territory (preferably near a metropolitan area) and will be expected to visit the corporate office on an as needed basis. This role will require frequent travel throughout the assigned territory.

Position Responsibilities (In detail, the general tasks, and objectives of this position are):

• Manages adherence to territory plan for service provider 1) performance metrics such as acceptance/arrival time/customer experience 2) claims cost 3) in-network dispatch growth.
• Performs market bids to optimize markets with the best combination of price and performance.
• Handles contracting and on-boarding of successful towing and roadside assistance candidates post management approval.
• Investigates and works to resolve complaint and damage cases stemming from territory activity.
• Inspects towing facilities and equipment as needed to ensure compliance with contract.
• Utilizes current tools and processes to recruit towing and roadside assistance companies to ensure assigned territory is prepared to respond to service requests in order to meet/exceed business standards.
• Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate.
• Interacts with business to investigate and make decisions to resolve any billing disputes with a contracted facility.
• Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry.
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required. Duties, activities, and responsibilities may change at any time with or without notice to meet the needs of the business.
  

Qualifications

• Bachelor’s degree in business, equivalent experience may be considered in lieu of degree.
  
• 5+ years’ experience in account or vendor management, business consultation, business ownership role, fleet supervisory role that includes working with vendors/service providers/drivers.
  
• 5+ years’ experience working with and managing independent towing and roadside assistance companies in a contracted environment.
  
• Experience in rate negotiation.
  
• Experience in territory management.
  
• Experience in complaint and damage handling.
  
• Valid driver’s license and good driving record.
  
• Willingness and ability to travel as required for various needs and industry events.
  

Additional Information

All your information will be kept confidential according to EEO guidelines.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.