Roadside Support Specialist | Dispatch & Customer Care

Bosch USA; Itasca (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Entry Level Position starting at $18.0

Growth opportunities

Generous 401k match

Collaborative, international work env.

Competitive benefits package

Onsite gym and massage chairs

Job summary

Roadside Protect, part of Bosch Service Solutions, in Itasca, IL, is seeking a Customer Service Representative to join our on-site operations team. You will assist customers with emergency roadside needs, gather information, and coordinate dispatches to deliver timely help.

We offer an entry-level position at $18.00 per hour with opportunities for growth, a competitive benefits package, a generous 401(k) match, and a collaborative, international work environment.

Qualifications

• U.S. work authorization required.
• High School Diploma or GED required.
• Strong attention to detail and problem-solving skills.
• Able to work in a fast-paced, time-sensitive environment.
• Proficient with MS Office and basic computer usage.

Responsibilities

• Answer inbound calls and provide professional, empathetic support.
• Gather and enter data into dispatch systems accurately.
• Follow scripts and client-specific requirements.
• Communicate clearly with customers or drivers about next steps.
• Escalate issues per policy when needed.
• Maintain confidentiality of information.

Skills

Attention to detail

Problem-solving

Interpersonal communication

Customer service

Empathy

Reliability

On-site readiness

Education

High School Diploma or GED

Tools

MS Office

Desktop computer

Job description

Roadside Protect, part of Bosch Service Solutions, in Itasca, IL, is seeking a Customer Service Representative to join our on-site operations team. You will assist customers with emergency roadside needs, gather information, and coordinate dispatches to deliver timely help.

We offer an entry-level position at $18.00 per hour with opportunities for growth, a competitive benefits package, a generous 401(k) match, and a collaborative, international work environment.