Empathetic Family Care Solutions Specialist

Herewith; Houston (TX); On-site; USD 42,000 - 61,000; Full time

Job summary

Herewith is seeking a compassionate, persuasive and professional Customer Service Representative to join our team. In this role, you will engage families who are exploring care options for their loved ones.

Your goal is to understand their needs, address concerns, and confidently guide them toward closing a care solution. Success in the position requires empathy, persistence and the ability to balance sensitivity with consultative sales techniques.

Qualifications

• Experience in sales, customer service, or care coordination; healthcare or service industry experience preferred.
• Proven ability to close over the phone using consultative sales techniques.
• Excellent listening, empathy, and written/verbal communication across multiple channels.

Responsibilities

• Serve as a trusted guide for families by listening, uncovering needs and matching them with the right care solutions.
• Use consultative sales skills to help families overcome hesitation and make informed decisions.
• Provide timely and consistent follow-up via phone calls, texts, and emails to move families toward closure.
• Build trust by handling sensitive situations with empathy and professionalism.
• Document all interactions in Salesforce and G-Suite accurately to track progress and maintain continuity.
• Collaborate with care teams to ensure smooth onboarding and strong customer experiences.
• Meet and exceed closing and conversion goals while maintaining a high level of customer satisfaction.
• Maintain compliance with confidentiality standards and company policies.

Skills

Consultative sales

Empathy

Active listening

Multichannel communication

Organization

Closing over the phone

Bilingual English/Spanish

Tools

Salesforce

G-Suite

Five-9 Dialer

Zoom

Job description

Herewith is seeking a compassionate, persuasive and professional Customer Service Representative to join our team. In this role, you will engage families who are exploring care options for their loved ones.

Your goal is to understand their needs, address concerns, and confidently guide them toward closing a care solution. Success in the position requires empathy, persistence and the ability to balance sensitivity with consultative sales techniques.