Empathetic Delinquency Resolution Specialist

LS Solutions; North Liberty (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

LS Solutions in North Liberty, IA seeks a diligent collections professional to manage delinquent accounts with professionalism and empathy. You will place outbound calls, respond to inbound inquiries, and negotiate payment plans following policy and regulations.

You will research histories, document all actions, and collaborate with lending and member services to help members resolve past-due balances while protecting company assets.

Qualifications

• Strong communication and negotiation skills.
• Empathy and professionalism when handling sensitive cases.
• Knowledge of collections practices, policies, and regulatory requirements.
• Detail-oriented with strong documentation and recordkeeping abilities.
• Ability to work cross-functionally and recommend practical solutions.

Responsibilities

• Place outbound and respond to inbound collection calls.
• Negotiate appropriate payment arrangements in line with established policies and regulatory guidelines.
• Research account history, identify root causes of delinquency, and determine suitable next steps.
• Document all collection activities and maintain accurate records.
• Recommend actions such as account restructures or potential repossessions when warranted.
• Collaborate with lending and member service teams to support members in resolving past-due balances.
• Protect organizational assets while delivering member-focused service.

Skills

Communication

Negotiation

Empathy

Regulatory knowledge

Documentation

Job description

LS Solutions in North Liberty, IA seeks a diligent collections professional to manage delinquent accounts with professionalism and empathy. You will place outbound calls, respond to inbound inquiries, and negotiate payment plans following policy and regulations.

You will research histories, document all actions, and collaborate with lending and member services to help members resolve past-due balances while protecting company assets.