Empathetic Delinquency Resolution Specialist

Canton School Employees Federal Credit Union Inc; Canton (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

CSE Federal Credit Union is hiring a Collector to help our members resolve delinquent accounts and protect assets. You will balance professionalism and empathy while coordinating with Lending and Member Services to reach repayment solutions.

You will contact members on past-due accounts, document activity, and ensure compliance with regulations and internal policies. A high school diploma and experience in collections or banking are preferred.

Qualifications

• High school diploma or equivalent required.
• Previous collections, customer service, banking, or financial institution experience preferred.
• Strong communication, negotiation, and relationship-building skills.
• Ability to handle difficult conversations with professionalism and empathy.
• Excellent organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency with Microsoft Office applications.
• Must be bondable.

Responsibilities

• Manage delinquent loan, credit card, line of credit, and negative share accounts.
• Contact members regarding past-due accounts through inbound and outbound calls.
• Work with members to understand their situations and identify appropriate repayment solutions.
• Negotiate payment arrangements and assist with available workout options when appropriate.
• Document collection activity accurately and maintain detailed account records.
• Follow up on payment commitments and escalation accounts when necessary.
• Collaborate with Lending, Member Services, and other departments to resolve member concerns.
• Maintain compliance with all applicable regulations, policies, and procedures.

Skills

Communication

Negotiation

Relationship-building

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CSE Federal Credit Union is hiring a Collector to help our members resolve delinquent accounts and protect assets. You will balance professionalism and empathy while coordinating with Lending and Member Services to reach repayment solutions.

You will contact members on past-due accounts, document activity, and ensure compliance with regulations and internal policies. A high school diploma and experience in collections or banking are preferred.