Customer Care Specialist — Service & Sales

Casella Waste Systems, Inc; Townsend (DE); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401K

Tuition Assistance

Job summary

Casella Waste Systems, Inc in Townsend, Delaware, is seeking a Customer Care Representative to provide exceptional service by responding to customer inquiries and resolving issues. The successful candidate should have 2-4 years of customer service experience, strong communication skills, and be able to work well in a team.

The role involves managing inbound calls, offering solutions, and participating in continuous learning opportunities to better serve customers. Benefits include medical, dental, 401K, and more.

Qualifications

• High school diploma or GED required.
• 2-4 years of customer service or inside sales experience.
• Demonstrated ability to work in a team-based environment.

Responsibilities

• Respond to inbound customer calls and inquiries.
• Explain possible solutions and engage with customers.
• Resolve escalated situations and ensure customer satisfaction.

Skills

Excellent listening communication

Problem solving skills

Sales opportunities identification

Relationship management

Customer service experience

Education

High school diploma or GED

Relevant sales certifications (preferred)

Tools

Microsoft Office

Microsoft Dynamic for CRM

Job description

Casella Waste Systems, Inc in Townsend, Delaware, is seeking a Customer Care Representative to provide exceptional service by responding to customer inquiries and resolving issues. The successful candidate should have 2-4 years of customer service experience, strong communication skills, and be able to work well in a team.

The role involves managing inbound calls, offering solutions, and participating in continuous learning opportunities to better serve customers. Benefits include medical, dental, 401K, and more.