Empathetic Claims Support Specialist (Hybrid)

Randstad USA; Howell (MI); Hybrid; USD 26,000 - 29,000; Full time

Job summary

Randstad USA in Worcester, MA is seeking a Claims Service Representative to be the empathetic, customer‑focused first contact for policyholders. You will handle initial claim processing and ensure accurate data entry while guiding customers through the next steps in a supportive, efficient manner.

Ideal candidates have 1–2 years in service roles, strong communication skills, and proficiency with Microsoft Office; this position offers a hybrid work arrangement and a stable career path.

Qualifications

• High School education is required.
• 1–2 years in customer service, call center, administrative support, or retail.
• Strong verbal and written communication skills.

Responsibilities

• Answer calls and follow up with customers clearly and empathetically.
• Review digital claim files for accuracy and enter data into the system.
• Apply guidelines to establish claim reserves and coordinate next steps.
• Collaborate with claims adjusters and underwriters to keep the process smooth.

Skills

Claims

Claims Processing

Customer Service

Education

High School

Tools

Microsoft Office

Job description

Randstad USA in Worcester, MA is seeking a Claims Service Representative to be the empathetic, customer‑focused first contact for policyholders. You will handle initial claim processing and ensure accurate data entry while guiding customers through the next steps in a supportive, efficient manner.

Ideal candidates have 1–2 years in service roles, strong communication skills, and proficiency with Microsoft Office; this position offers a hybrid work arrangement and a stable career path.