Claims Service Representative (Hybrid)

Randstad USA; Worcester (MA); Hybrid; USD 28,000 - 29,000; Full time

Benefits offered by this job

Hybrid work model

Medical insurance

401(k) plan

Dental insurance

Job summary

Randstad USA is seeking a frontline customer service professional for a premier property and casualty insurer in Worcester, MA. You will handle first notices of loss via phone and electronic channels, use scripts, document details, and coordinate rental car reservations, appraisals, and water mitigation.

Ideal candidates have 1 year of customer-facing experience, strong computer and MS Office skills, and excellent written and verbal communication.

Qualifications

• Entry-level customer service experience preferred in service, financial, or hospitality sectors.
• Proficiency with MS Office and multi-screen navigation.
• Strong written and verbal communication skills.

Responsibilities

• Respond to first notices of loss via phone and electronic channels with professionalism and empathy.
• Transcribe loss details using scripts and workflows with accuracy.
• Coordinate rental car reservations, appraisals, Express Claim shops, towing, and water mitigation.
• Assess caller questions and propose the best service options on claims.

Skills

Customer Service

CRM

Claims Processing

Telephone Etiquette

Basic Software Skills

Call Center Support

Education

High School (required)

Job description

We are a premier, industry-leading property and casualty insurer boasting over 160 years of rich history and tradition. Regularly celebrated as a top national employer and one of the best places to work, this organization is built on a foundation of collaboration, inclusion, and a deep commitment to employee career development. Operating on a temp-to-perm model through our partnership, they don't just offer temporary jobs—they offer long-term career trajectories in a highly supportive, empathetic environment designed to help you grow from day one.

salary: $19.99 - $20 per hour

shift: First

work hours: 9 AM - 5:30 PM

education: High School

Responsibilities

Your Daily Impact:

• Respond professionally and empathetically to phone and electronically submitted first notices of loss from claimants, insureds, and third parties experiencing unexpected property or vehicle damage.
• Utilize established scripts and system workflows to accurately transcribe commercial or personal loss details
• Actively manage and assign rental car reservations, appraisal schedules, Express Claim shops, towing needs, and critical water mitigation activities.
• Apply foundational communication skills to evaluate caller questions, offer available service options, and determine the most effective course of action on established claims.

What You'll Bring to the Table:

• Typically 1 to 3 years of customer-facing experience in the service, financial, or hospitality industries, ideally paired with 6 to 12 months in a call center or office environment. (Preferred)
• Proficiency in navigating and toggling between multiple computer screens, applications, and the MS Office Suite
• Exceptional written and verbal communication skills

Why Join Us?

• Balance your week hours with standard Monday–Friday and Saturday (Two Saturdays per month rotation) 9am-5:30pm(Hybrid)
• Earn a starting pay rate of $20.00/hour, with built-in potential for advancement upon your permanent conversion.
• Access major medical, dental, and vision insurance plans, alongside a 401(k) program right from the start of your assignment.

Skills

• Customer Service
• CRM
• Claims Processing
• Telephone Etiquette
• Basic Software Skills
• Call Center Support

Qualifications

• Years of experience: 1 year
• Experience level: Entry Level

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Experience

• Entry Level
• 1 year

Education

• High School (required)