Empathetic Claims Support Specialist

Randstad USA; Howell (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

AD&D insurance

Life insurance

Short-term disability

401K plan

Job summary

Randstad in partnership with The Hanover Insurance Group seeks a Claims Service Representative for its Claims Customer Service Center, on a temp-to-perm basis, at the Howell, MI office (and Worcester, MA as an alternative). You will assist customers after losses, guiding them through the process with empathy and clear information.

You will handle first notice of loss, coordinate with agents, insureds, and claimants, and use scripts to match needs with services, while supporting equipment like

Qualifications

• Years of experience: 1 year.
• Experience level: Experienced.
• High School (required).

Responsibilities

• Respond to electronically and phone submitted claim losses and first notice of loss calls from claimants, insureds and other parties.
• Respond to calls on established claims in a polite, professional and empathetic manner and determine appropriate course of action.
• Perform rental reservation, appraisal assignments, Express Claim shops, Towing and water mitigation activities.
• Utilize established scripts, transcribes personal or commercial loss damage, or injury information into the company’s network generating an electronic claim file.
• Applies basic communication skills to interpret caller’s inquiries and offers available options. Utilizes established workflows to initiate claim activities as required.
• Recognizes coverages, claim processing requirements and related claims systems.
• Learns to identify claims and takes appropriate actions.
• Contacts vendor to establish language services for language interpretation and translation.

Skills

Call Center Support

Active Listening

Empathy

Telephone Etiquette

Basic Software Skills

Basic Computer Skills

Customer Service

Follow-up

Typing Skills

Education

High School

Job description

Randstad in partnership with The Hanover Insurance Group seeks a Claims Service Representative for its Claims Customer Service Center, on a temp-to-perm basis, at the Howell, MI office (and Worcester, MA as an alternative). You will assist customers after losses, guiding them through the process with empathy and clear information.

You will handle first notice of loss, coordinate with agents, insureds, and claimants, and use scripts to match needs with services, while supporting equipment like