Claims Service Specialist - Hybrid, Temp-to-Hire Path

OnDek Solutions; Howell (MI); Hybrid; USD 57,859,000 - 66,125,000; Full time

Job summary

OnDek Solutions in Howell, MI is seeking a Claims Service Representative for a hybrid, temp-to-hire role. The position involves serving as the first point of contact for policyholders after loss, handling claims intake with empathy, and coordinating services to help clients recover.

The role offers training, mentorship, and a pathway to direct-hire conversion, with a starting pay of $21.50 per hour and a potential salary of $44,720 upon permanent conversion.

Qualifications

• Associate degree preferred or in progress.
• 1–3 years in customer service, financial services, or hospitality preferred.
• Strong communication skills and empathy for customers.
• Ability to learn and navigate multiple software applications and claims systems.

Responsibilities

• Respond to inbound FNOL calls and electronic submissions from claimants, insureds, and partners.
• Handle existing claim inquiries professionally to determine next steps.
• Coordinate rental reservations, appraisal assignments, repair shop dispatch, towing, and water mitigation services.
• Document loss, damage, or injury details into the claims database using guided scripts and systems.
• Communicate effectively to interpret inquiries and present available solutions.
• Initiate workflow activities and navigate claims software for processing.
• Coordinate with third-party vendors for interpretation as needed.

Skills

Customer service

Empathy

Communication

Software literacy

Education

Associate degree or currently pursuing

Job description

OnDek Solutions in Howell, MI is seeking a Claims Service Representative for a hybrid, temp-to-hire role. The position involves serving as the first point of contact for policyholders after loss, handling claims intake with empathy, and coordinating services to help clients recover.

The role offers training, mentorship, and a pathway to direct-hire conversion, with a starting pay of $21.50 per hour and a potential salary of $44,720 upon permanent conversion.