Empathetic Claims Intake Specialist

Orion180 Insurance Co.; Irving, Northern (TX, KY); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Tuition Assistance

401(k)

Job summary

Orion180 Insurance Co. is seeking a Claims Intake Specialist to be the first point of contact for policyholders, ensuring claims are reported quickly and accurately. You will input details, manage documents, and maintain clear communication with customers, agents, and adjusters.

The role requires empathy, strong communication, and experience in a claims or call center environment, with proficiency in Word, Excel, and Outlook. This position is on-site in Irving, TX.

Qualifications

• Empathy, clarity, and understanding during high-stress situations.
• Strong verbal and written communication.
• Experience in claims environment or call center operations.
• Proficient with Word, Excel, Outlook and navigating multiple systems.
• Familiarity with insurance terminology and processes.

Responsibilities

• Serve as the first point of contact for policyholders reporting claims.
• Input claim details into multiple systems and route documents.
• Maintain accurate claim files and manage incoming mail.
• Provide professional customer support to agents and customers.
• Coordinate with adjusters and internal teams for smooth handoffs.

Skills

Empathy

Communication

Customer service

Multilingual abilities

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Orion180 Insurance Co. is seeking a Claims Intake Specialist to be the first point of contact for policyholders, ensuring claims are reported quickly and accurately. You will input details, manage documents, and maintain clear communication with customers, agents, and adjusters.

The role requires empathy, strong communication, and experience in a claims or call center environment, with proficiency in Word, Excel, and Outlook. This position is on-site in Irving, TX.