Empathetic Case Manager: Housing & Benefits Advocate

The Salvation Army; Nashville (TN); On-site; USD 29,000 - 32,000; Full time

Job summary

The Salvation Army Nashville Area Command in Nashville, TN seeks a full-time case management professional to deliver comprehensive services to a caseload of clients within an established life management program. Responsibilities include locating housing, assisting with rent/utility support, mentoring clients, and advocating for access to community resources while ensuring policy compliance.

Bachelor’s degree in Social Work or related field, plus 3 years of direct case management experience and a

Qualifications

• Bachelor's degree in Social Work or related field.
• Three years progressively responsible experience providing direct case management social services.
• Experience accessing clients’ needs and developing individual, comprehensive, long-term action plans.

Responsibilities

• Locates and arranges temporary housing for eligible clients, contacts local lodges, homeless shelters, motels, churches, etc. for lodging.
• Meets regularly with clients to discuss and evaluate their progress, prepare accurate records, and enforce house guidelines.
• Processes rent and utility financial assistance for eligible clients; contacts utility organizations and landlords.
• Provides direct assistance in obtaining and maintaining self-sustaining sources of income, benefits and other supports.
• Gathers client information and interviews to determine eligibility for assistance and records dispositions.

Skills

Case management

Mentoring and counseling

Advocacy

Documentation

Education

Bachelor's degree in Social Work/Behavioral Science

Tools

HMIS

Job description

The Salvation Army Nashville Area Command in Nashville, TN seeks a full-time case management professional to deliver comprehensive services to a caseload of clients within an established life management program. Responsibilities include locating housing, assisting with rent/utility support, mentoring clients, and advocating for access to community resources while ensuring policy compliance.

Bachelor’s degree in Social Work or related field, plus 3 years of direct case management experience and a