EMM Administrator: Android Enterprise & Knox Manage Lead

Sbtglobalinc; Plano (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Sbtglobalinc is seeking an EMM Administrator to manage an enterprise mobility management platform for a large client in Plano, TX. The role covers day-to-day platform administration, device policy lifecycle, and pre-production validation of devices and OS releases.

You will act as Tier 2 support for mobile device issues and collaborate with stakeholders. Ideal candidates will have hands-on Android Enterprise expertise, strong operational discipline, and clear communication with technical and

Qualifications

• Bachelor's degree or equivalent practical experience.
• 3+ years of experience administering an enterprise EMM/MDM/UEM solution.
• Hands-on experience with Android Enterprise (Work Profile, Fully Managed, COPE).
• Working knowledge of Active Directory / Entra ID integration, certificate-based auth, and Wi-Fi/VPN profile configuration.
• Experience in ITIL-based support environments using a ticketing system such as Salesforce.

Responsibilities

• Administer the Knox Manage platform, including directory synchronization, RBAC, licenses, and service integrations.
• Configure and maintain device policies, profiles, and compliance rules; monitor and remediate non-compliant devices.
• Manage device lifecycle: enrollment, remote wipe, decommissioning of inactive devices.
• Deploy and maintain public, third-party SaaS, and in-house apps with target groups and version updates.
• Validate compatibility of new device models, OS upgrades, and Knox Manage releases before rollout.
• Troubleshoot incidents as Tier 2; escalate to vendor support and drive to resolution with RCA and KB updates.
• Follow change management; prepare monthly operations reports and maintain SOPs.

Skills

Android Enterprise

EMM/MDM

Active Directory

ITIL

English communication

Education

Bachelor's degree in Computer Science or related field

Tools

Intune

Salesforce

Job description

Sbtglobalinc is seeking an EMM Administrator to manage an enterprise mobility management platform for a large client in Plano, TX. The role covers day-to-day platform administration, device policy lifecycle, and pre-production validation of devices and OS releases.

You will act as Tier 2 support for mobile device issues and collaborate with stakeholders. Ideal candidates will have hands-on Android Enterprise expertise, strong operational discipline, and clear communication with technical and