Emissions Support Specialist | Customer Care & Compliance

Opus; Annapolis (CA); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability and life insurance

Voluntary benefits

401k with company match

Job summary

Envirotest, a subsidiary of Opus Inspection, is hiring a Customer Service Representative in Annapolis, MD. The role focuses on explaining emission results to motorists and guiding them through waivers and extensions, while ensuring forms meet MVA standards.

Responsibilities include performing emission tests when needed and maintaining a clean, welcoming station. A HS diploma and certification training in emissions testing are required, with hospitality and detail-oriented skills highly valued.

Qualifications

• High school diploma or equivalent required.
• Certification training for customer service/emissions testing preferred.
• Excellent, friendly communication and professional presentation.
• Strong organization and detail orientation.
• Able to stand for long periods, up to 90% of shift.
• Automotive knowledge or prior service experience a plus.

Responsibilities

• Explain emissions results to motorists and help them understand next steps when tests fail.
• Guide motorists through waiver processes and extension requests.
• Review waiver/extension forms to meet MVA standards; grant or deny accordingly.
• Perform emission tests when needed.
• Maintain a clean, professional, welcoming station environment.
• Other duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Automotive knowledge

Education

High school diploma or equivalent

Certification training program for customer service/emissions testing

Job description

Envirotest, a subsidiary of Opus Inspection, is hiring a Customer Service Representative in Annapolis, MD. The role focuses on explaining emission results to motorists and guiding them through waivers and extensions, while ensuring forms meet MVA standards.

Responsibilities include performing emission tests when needed and maintaining a clean, welcoming station. A HS diploma and certification training in emissions testing are required, with hospitality and detail-oriented skills highly valued.