Emissions Support & Customer Care Specialist

Air Care Colorado; Annapolis (MD); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401k with company match

Job summary

Envirotest, a subsidiary of Opus Inspection, is seeking a Customer Service Representative to assist motorists with understanding emission test results and navigate waivers and extensions. The role includes explaining test outcomes and guiding customers through compliance steps while maintaining a clean, welcoming station environment.

The position requires clear communication, attention to detail, and comfort with standing for long periods.

Qualifications

• High school diploma or equivalent.
• Certification training for customer service/emissions testing.
• Friendly, professional communication skills.
• Strong organizational skills and attention to detail.
• Comfortable standing for long periods (up to 90% of the shift).
• Automotive knowledge and/or customer service experience is a plus.

Responsibilities

• Explain emissions testing results to motorists and help customers understand what to do when their vehicle fails its emission test.
• Guide motorists through waiver process and extension requests.
• Review motorists' waiver and extension forms to ensure they meet MVA standards, then granting or denying each according to state regulations.
• Perform emission tests when needed.
• Creating a clean and professional environment to keep our station clean and welcoming.
• Other duties as assigned.

Skills

Communication skills

Organization skills

Attention to detail

Customer service experience

Standing for long periods

Automotive knowledge

Education

High school diploma or equivalent

Certification training for customer service/emissions testing

Job description

Envirotest, a subsidiary of Opus Inspection, is seeking a Customer Service Representative to assist motorists with understanding emission test results and navigate waivers and extensions. The role includes explaining test outcomes and guiding customers through compliance steps while maintaining a clean, welcoming station environment.

The position requires clear communication, attention to detail, and comfort with standing for long periods.