Emiri AI Config & Client Solutions Lead

BuddiesHR; Kentucky; On-site; USD 110,000 - 180,000; Full time

Job summary

Circana is seeking a driven, detail-oriented professional to own the client configuration of Emiri, our AI-driven natural language tool. You’ll collaborate with product, engineering, and client success teams to configure and deploy clients and scale Emiri across Circana industries and datasets globally.

The role emphasizes guiding users through setup and testing, designing UI mockups, documenting processes, and driving scalable configuration practices while maintaining high quality and on-time

Qualifications

• Experience in configuration management, technical product operations, or client solutions roles.
• 5+ years of experience in data analytics and reporting.
• Experience with generative AI tools (e.g., OpenAI, Claude).
• Strong communication abilities, especially in simplifying technical concepts for non-technical users.
• Familiarity with Circana tools, including Unify+, model/report building, and Emiri.
• Experience using Jira, Confluence, or similar issue tracking and documentation systems.
• Multilingual with proficiency in French, German, Spanish, and/or Italian (preferred).

Responsibilities

• Own client configuration and deployment of Emiri.
• Understand and support Emiri’s configuration dependencies, including prompt templates and setup requirements.
• Design UI mockups or flow diagrams and translate feedback into actionable stories or bug reports for the development team.
• Document and maintain guidance around configuration processes, tips, and “how-to” documentation for internal use.
• Collaborate with client success and client teams to support their understanding of configuration needs and guiding them in effective prompting.
• Drive root cause analysis of issues to surface opportunities to improve scalability and user friendliness of the configuration tool.
• Coach commercial teams on the configuration and functionality of Liquid AI; support key client meetings and demos.
• Test new enhancements or fixes prior to release to ensure quality and expected behavior.

Skills

Configuration management

Data analytics

Prompt engineering

Multilingual

Documentation

Tools

Jira

Confluence

Job description

Circana is seeking a driven, detail-oriented professional to own the client configuration of Emiri, our AI-driven natural language tool. You’ll collaborate with product, engineering, and client success teams to configure and deploy clients and scale Emiri across Circana industries and datasets globally.

The role emphasizes guiding users through setup and testing, designing UI mockups, documenting processes, and driving scalable configuration practices while maintaining high quality and on-time