Emerging Store Manager

Walgreens; Washington (Washington County); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company in the retail sector is seeking an Emerging Store Manager to oversee store operations and lead a team. This role involves managing customer service, ensuring operational efficiency, and developing team members. Ideal candidates will have a Bachelor's degree or relevant experience, strong leadership skills, and a commitment to customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Completion or willingness to complete Walgreens leadership training.
• Fluency in English and flexible work schedule.

Responsibilities

• Supervises customer service associates and manages store operations.
• Leads and manages store team members, including recruitment and performance management.
• Analyzes financial and performance data for store improvement.

Skills

Leadership skills

Communication skills

Business ethics

Motivation

Education

Bachelor’s degree or equivalent experience

High School Diploma/GED with two years of supervisory experience

Job description

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Responsibilities

1. Supervises customer service associates and designated hitters. Manages the front end of the store and makes recommendations on the overall operations of the Pharmacy and Retail Store.
2. Supports Store Manager in overall store operations to achieve company goals; works alternate schedule with minimal overlap; assumes responsibilities in the absence of the Store Manager.
3. Leads and manages store team members, including recruitment, hiring, performance management, and discipline to ensure team engagement and performance.
4. Ensures proper merchandising, protection of store assets, and enhances sales and profitability.

Customer Experience

• Engages customers and patients, greets them, offers assistance, resolves complaints, and answers questions to ensure a positive experience.
• Monitors customer service, provides coaching and training, and develops improvement plans.
• Focuses on improving customer service metrics and building customer loyalty.

Operations

• Supervises store operations, including task delegation, shift management, and scheduling.
• Collaborates with external partners and supports community outreach initiatives.
• Uses data and team input to make informed decisions and monitor impact.
• Manages cash handling, inventory, store cleanliness, safety, and compliance with laws and policies.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Supports pharmacy during busy periods as needed.

People & Performance Management

• Leads and trains team members, manages performance, and recruits talent.
• Establishes a culture of accountability and manages disciplinary actions.

Training & Personal Development

• Completes Store Manager training programs and maintains required certifications.
• Engages in self-development and seeks feedback.
• Obtains and maintains a pharmacy technician license if required.

Communications

• Maintains open communication with team members and assists in strategic planning.

Minimum Qualifications

• Bachelor’s degree or equivalent experience; or completion of Walgreens Community Internship Program; or High School Diploma/GED with two years of supervisory experience.
• Leadership skills, business ethics, motivation, and communication skills.
• Completion or willingness to complete Walgreens leadership training.
• Fluency in English; flexible work schedule; willingness to relocate or transfer within the area.

Preferred Qualifications

• Bachelor’s Degree.
• Management experience, including supervising others and managing both front-end and pharmacy.
• Retail or food industry experience preferred for external candidates.

Walgreens is an equal opportunity employer, considering qualified applicants with arrest and conviction records. The salary range is $45,000 - $71,550, dependent on various factors.