Emerging Store Manager

Walgreens; Meridian Charter Township (MI); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading company is seeking an Emerging Store Manager to oversee store operations, enhance customer service, and lead team members. The role involves managing daily tasks, analyzing performance data, and ensuring compliance with policies. Ideal candidates possess strong leadership skills and a Bachelor's degree. Join to make a significant impact in a dynamic retail environment.

Qualifications

• Leadership abilities and willingness to complete required training.
• Fluent in English; flexible schedule; willing to relocate.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Analyzes financial data to create action plans for store improvement.

Skills

Leadership

Customer Service

Communication

Education

Bachelor's degree or equivalent experience

Job description

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team activities, including assigning daily tasks, delegating, opening/closing shifts, approving time records, managing schedules, and ensuring proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations.
• Supports Store Manager in leveraging data, analysis, and team input to make informed decisions and monitor impact.
• Manages cash handling, including register counts, bank withdrawals, armored car pickups, and safe deposits.
• Supervises inventory, including resets, price changes, and trend analysis to create corrective actions; trains team members on inventory procedures.
• Ensures execution of operational feedback, store cleanliness, repairs, safety, and legal compliance.
• Ensures team members are proficient with computer systems and software.
• Provides for team safety and utilizes security resources effectively.
• Completes special assignments as needed.

Business Performance Management

• Analyzes financial and performance data to create action plans for store improvement.
• Uses KPIs and operating statements to engage the team and identify sales opportunities, supporting store growth initiatives.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and career development support.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages staffing needs, and participates in hiring decisions.
• Follows proper procedures for recruitment, training, and record-keeping.
• Establishes a culture of accountability with clear expectations and performance management tools.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors personal performance, seeks feedback, and maintains an individual development plan.
• Obtains and maintains a valid pharmacy technician license as required.

Communications

• Maintains open communication through regular meetings and discussions.
• Assists in planning and communicating store strategies.
• Qualifications include a Bachelor's degree or equivalent experience, leadership abilities, and willingness to complete required training.
• Fluent in English; flexible schedule; willingness to relocate or transfer within Walgreens locations.