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Responsibilities
- Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.
- Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager; assumes responsibilities in the absence of the Store Manager.
- Leads and manages store team members, including recruitment, hiring, performance management, and discipline.
Customer Experience
- Engages customers and patients, resolves complaints, and models customer service best practices.
- Monitors and improves customer service metrics.
Operations
- Supervises store operations, assigns daily activities, manages schedules, and oversees inventory and cash management.
- Supports external partnerships and community outreach initiatives.
- Ensures store cleanliness, safety, and compliance with policies and laws.
Business Performance Management
- Analyzes financial and performance data to create improvement plans.
- Supports pharmacy operations during busy periods.
People & Performance Management
- Leads and trains team members, manages performance, and builds talent pipelines.
Training & Personal Development
- Completes required training programs and maintains relevant licenses.
- Engages in self-development and seeks feedback.
Communications
- Maintains open communication with team members and supports strategic planning.
Qualifications
- Bachelor’s degree or equivalent experience, with leadership abilities and business acumen.
- Willingness to complete Walgreens leadership training.
- Fluent in English, flexible schedule, and willingness to relocate or transfer as needed.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
This position offers a salary range of $45,000 - $71,550, depending on various factors.