Emerging Store Manager

Walgreens; Overland Park (KS); On-site; USD 45,000 - 72,000; Full time

Job summary

A leading company is seeking an Emerging Store Manager to oversee store operations, enhance customer service, and manage team performance. The role involves supervising associates, ensuring compliance, and driving business performance. Ideal candidates will have leadership skills and a Bachelor's degree. Join a dynamic team focused on delivering exceptional customer experiences and achieving operational success.

Qualifications

• Leadership skills and flexibility in work hours and location.

Responsibilities

• Supervises customer service associates and manages store operations.
• Engages customers and resolves complaints to ensure positive experiences.
• Analyzes financial data and creates action plans for business goals.

Skills

Leadership

Customer Service

Education

Bachelor's degree

Job description

Emerging Store Manager - Walgreens

Join to apply for the Emerging Store Manager role at Walgreens.

Supervises customer service associates and designated hitters. Responsible for managing the front end of the store and making recommendations on the overall operations of the Pharmacy and Retail Store.

Supports Store Manager with the overall operation of the store to achieve company deliverables; works alternate schedule with the Store Manager with minimal overlap; assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.

Leads and manages store team members, including recruitment, hiring, performance management, and discipline of direct reports to ensure teams are engaged and performing their responsibilities to achieve company deliverables.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints in a timely manner and answers questions to ensure a positive customer experience. Models and shares customer service best practices.
• Monitors customer service, provides coaching, training, and develops plans for improvements in both the front-end and pharmacy. Empowers team members to find impactful resolutions for customers; seeks solutions that exceed customer expectations and build loyalty.
• Accountable for improving overall customer service metrics.

Operations

• Supervises store operation and team members, including assigning daily activities, delegating tasks, opening/closing shifts, approving time records, managing scheduling conflicts to ensure proper coverage.
• Collaborates with external partners to support community outreach and external partnerships as a resource for Pharmacy Operations Manager.
• Supports Store Manager in leveraging data, analysis, and team input for decision-making and monitoring impact.
• Oversees cash management, inventory control, store cleanliness, safety, and compliance with policies and laws.

Business Performance Management

• Analyzes financial and performance data; creates action plans to support business goals.
• Uses KPIs and operating statements to engage the team and identify sales opportunities.
• Supports Pharmacy during busy periods, including serving as a pharmacy technician if needed.

People & Performance Management

• Leads and trains team members, providing coaching, mentoring, and support for career development.
• Manages performance through responsibilities, goals, feedback, and recognition.
• Builds talent pipelines, manages recruitment, and ensures diversity and staffing needs.
• Follows proper procedures for hiring, training, and record keeping.
• Establishes accountability through clear expectations and performance management.

Training & Personal Development

• Completes Store Manager training programs and ongoing development courses.
• Monitors personal performance, seeks feedback, and maintains an Individual Development Plan.
• Obtains and maintains required pharmacy technician license.

Communications

• Maintains open communication with team members through meetings and discussions.
• Assists in planning and communicating store strategy.
• Qualifications include a Bachelor's degree or equivalent experience, leadership skills, and flexibility in work hours and location.

Walgreens is an Equal Opportunity Employer. Salary range: $45,000 - $71,550. Benefits information available at jobs.walgreens.com/benefits.