Emerging-Client Collections Leader

NCBiotech; Durham (NC); On-site; USD 71,000 - 176,000; Full time

Job summary

IQVIA is seeking a Manager, Emerging Client Collections to lead a team of collections specialists focused on emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial accounts. The role emphasizes cash flow protection and proactive risk identification.

The position requires strong leadership, financial discipline, and the ability to balance cash recovery with customer relationships in a high-volume environment.

Qualifications

• Strong knowledge of accounts receivable, collections, cash forecasting, and dispute resolution.
• Proven ability to lead teams in a fast-paced, high-volume finance operations environment.
• Strong analytical skills to assess aging, exposure, payment trends, and collection risk.
• Effective communication and influencing skills across Finance, Commercial, Operations, Billing, and customer-facing teams.
• Sound business judgment balancing cash recovery, customer relationships, and risk.

Responsibilities

• Lead, coach, and develop a team of collections specialists supporting emerging and higher-risk client accounts.
• Drive collection performance, cash flow protection, aging reduction, and issue resolution across a large, complex portfolio.
• Oversee collection strategy for high-risk accounts, large balances, delayed payments, disputes, and escalations.
• Monitor portfolio trends, payment behavior, disputes, and forecast risk to proactively identify collection challenges.
• Partner with Commercial, Finance, Operations, Billing, and Project Finance teams to resolve issues impacting payment and cash realization.
• Support cash forecasting, portfolio reviews, escalation management, and performance reporting to improve visibility and forecast accuracy.
• Drive process improvements, automation opportunities, KPI reporting, and operational discipline to enhance scalability and customer experience.

Skills

Accounts receivable management

Team leadership

Forecasting

Communication

Excel reporting

Job description

IQVIA is seeking a Manager, Emerging Client Collections to lead a team of collections specialists focused on emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial accounts. The role emphasizes cash flow protection and proactive risk identification.

The position requires strong leadership, financial discipline, and the ability to balance cash recovery with customer relationships in a high-volume environment.