Veterinary Emergency Receptionist

Vicar Operating, Inc. dba VCA; United States; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company matching

Paid holidays

Accrued vacation and sick time

Employee pet discounts

Job summary

VCA Animal Specialty Group in Los Angeles is seeking an experienced receptionist for an emergency and specialty referral hospital. This role focuses on client communication, appointment coordination, and fast-paced patient flow.

You will greet clients, check in/out, handle calls, schedule for specialty and emergency services, and assist with records and payments. A positive, compassionate demeanor is essential.

Qualifications

• 1 year veterinary experience required.
• Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately.
• Ability to prioritize and multitask.
• Ability to answer a high volume of calls, emails, and text message.
• Ability to remain professional and respectful under high pressure situations.

Responsibilities

• Greet, check-in and check-out clients; answer phones; present estimates.
• Triage presenting concerns for critical patients.
• Schedule and confirm appointments for specialty and emergency services.
• Process payments, including Care Credit and Scratch Pay.
• Obtain and send records from referring Primary Care Veterinarians.
• Manage phone calls, texts and emails.
• Maintain hospital cleanliness and organize spaces.
• Manage digital medical records and correspondence.
• Ensure clients have an excellent experience.

Skills

Client communication

Multitasking

Professionalism under pressure

Answering high volume calls

Tools

EMR software

Job description

VCA Animal Specialty Group (ASG) is an emergency and specialty referral hospital. We focus specialty services, emergencies, and hospitalization of stable and critically ill patients. We are adjacent to Griffith Park and the Los Angeles Zoo.

Pay range: $21.5-$27

Shifts: 10 hours/4 days per week

Schedule: Early Swing

Requirements for the position

• Minimum of 1 year of veterinary experience required.
• Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately.
• Ability to prioritize and multitask.
• Ability to answer a high volume of calls, emails, and text message.
• Ability to work quickly and efficiently in a fast-paced environment with minimal instruction.
• Ability to remain professional and respectful under high pressure situations.

Duties & Responsibilities

• Communicate with clients (greet, check-in, and check-out clients, answer phones, present estimates, etc.)
• Collect presenting concerns from clients and visually triage patients specifically for critical patients
• Schedule and confirm appointments for all specialty departments and emergency
• Process payment transactions, including Care Credit, Scratch Pay
• Send out and obtain records from referring Primary Care Veterinarians
• Send and receive phone calls, texts and emails
• Maintain hospital cleanliness, including the lobby, exam rooms, restrooms, pharmacy, breakroom, etc.
• Manage digital medical records, reports and correspondence
• Ensure clients are having an overall excellent experience

Why You Should Consider VCA Animal Specialty Group

• Competitive compensation ranges from $21.5-$27 per hour
• Complete benefits package, including: medical/dental/vision insurance (after 30 days of employment)
• Accrued vacation and sick time
• Paid holidays*
• 401k (with company matching)
• Generous employee pet care discounts
• Much more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.