Emergency Veterinary Hospital Manager (24/7)

Petvet-Care-Centers; Longmont (CO); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Parental Leave

401(k)

Pet discounts

Wellbeing support

CE stipends

Career development

Relief fund

Local hospital culture

Job summary

Join PetVet Care Centers as a Hospital Manager in Longmont, CO, helping build an efficient hospital support team and a culture of trust and accountability. Partner with the Veterinarian to drive a profitable operation while delivering high-quality patient care and exceptional customer service.

The hospital serves cats and dogs in a fast-paced, 24/7 emergency setting, offering diagnostics, radiology, internal medicine, and surgery.

Qualifications

• Bachelor’s degree in business, health science or related field strongly preferred.
• At a minimum, five years of direct office management experience, including at least two years of supervisory experience.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Ability to provide customer service in a courteous, prompt, and efficient manner.
• Computer proficiency in using Microsoft Office products (Word, Outlook, and Excel) and applicable organization-specific software.
• Excellent communications skills both orally and in writing.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Ability to work with or around sick animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties and responsibilities as assigned by management.

Responsibilities

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff; responsible for new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance of direct reports, constructively delivers feedback, resolves personnel issues, and discussions with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes policies/procedures relating to all technical aspects of the hospital and presents for approval.
• Manages schedules for technical and administrative staff coordinates the DVM.
• Monitors Workforce Management for missed punches and management of overtime hours daily.
• Administers the daily operations.
• Works with the PetVet Care Centers support team to ensure compliance with all administrative responsibilities.
• Monitors budgets, purchases equipment and supplies, and oversees the maintenance of the facility.
• Responsible for submitting contract veterinarian invoices, submitting all local vendor invoices, ensuring invoice accuracy, and obtaining w9’s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with the PetVet leadership on a weekly conference call; achieve goals set in each area.
• Responsible for all local accounting functions; ensure daily financial information is accurate.
• Overses the management of the inventory and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains the accuracy of billing and oversees charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintain compliance of current licensure and the display of the same. Maintaining updated licenses for DVMs.
• Performs other duties and responsibilities as assigned by the Manager.

Skills

Customer service

MS Office

Communication skills

Time management

Organizational skills

Education

Bachelor’s degree in business, health science or related field

Equivalent combination of education, certification, training, and/or experience

Tools

Microsoft Office (Word, Outlook, Excel)

Job description

Join PetVet Care Centers as a Hospital Manager in Longmont, CO, helping build an efficient hospital support team and a culture of trust and accountability. Partner with the Veterinarian to drive a profitable operation while delivering high-quality patient care and exceptional customer service.

The hospital serves cats and dogs in a fast-paced, 24/7 emergency setting, offering diagnostics, radiology, internal medicine, and surgery.