Emergency Client Care Coordinator

Ethos Veterinary Health; San Antonio (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

HSA / FSA

Life and Disability Insurance

Employee Assistance Program (EAP)

Employee Pet Discount

PTO and Holidays

Professional Development and Tuition

Uniform Stipend

Retirement Plan

Job summary

Ethos Veterinary Health is seeking a Client Patient Coordinator for our Emergency service in San Antonio, TX. The CPC supports doctors and technicians, communicates with clients, and helps manage medical and financial information during stressful visits.

The role requires strong client service, multitasking, and veterinary knowledge, with full-time days and weekends as needed. A positive team mindset and experience in veterinary settings are preferred.

Qualifications

• At least 2 years of experience as a veterinary technician or veterinary technician assistant preferred.
• Fluent English (speaking & reading) required for the role.

Responsibilities

• Address and help resolve client concerns (financial, medical, or other) in person or over the phone.
• Greet clients and patients, escort to exam rooms, and record vitals.
• Provide vet with pertinent medical history and assist with procedures as trained.
• Prepare and process laboratory paperwork and specimens; assist with imaging when needed.
• Coordinate discharge instructions, medications, and client education.

Skills

Veterinary experience

Client communication

Multitasking & organization

Team collaboration

Tools

SmartFlow

Medical records systems

Job description

Ethos Veterinary Health is seeking a Client Patient Coordinator for our Emergency service in San Antonio, TX. The CPC supports doctors and technicians, communicates with clients, and helps manage medical and financial information during stressful visits.

The role requires strong client service, multitasking, and veterinary knowledge, with full-time days and weekends as needed. A positive team mindset and experience in veterinary settings are preferred.