Emergency Veterinary Client Care Specialist

Ethos Veterinary Health; Fredericksburg (VA); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

CE Allowance + Free VetBloom (RACE‑com

VTNE and/or license reimbursement

Uniform allowance

Employee pet discount

Disability & Life Insurance

Job summary

Ethos Veterinary Health's Virginia Veterinary Centers in Fredericksburg, VA, is hiring a Client Care Specialist for Emergency care. The role supports fast-paced, high-volume reception, open shifts (6, 8, 10, or 12 hours) including days, nights, overnights, and weekends, with pay of $20–$25 per hour.

Expect a welcoming team, comprehensive benefits, and the chance to contribute to compassionate, client-focused care while learning in a cutting-edge veterinary environment.

Qualifications

• High school diploma or equivalent is required.
• Vocational certificate/diploma in business or office administration is preferred.
• Experience in the veterinary or medical field is preferred.
• Available to work: days or evenings (weekends will be required).
• Friendly, poised and client-focused approach.
• Excellent communication skills both written and verbal.
• Proficient typing skills.
• Ability to multi-task in a fast-paced environment.
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations calmly.
• Ability to review estimates, discuss financial options, and process payments.

Responsibilities

• Answering phones.
• Scheduling/ coordinating patient appointments.
• Data entry, filing, email.
• Patient discharge.
• Maintain a clean and safe hospital lobby for employees, clients, and patients.
• Be compassionate, client and patient focused.

Skills

Communication skills

Typing skills

Multi-tasking

Customer service

Calm under pressure

Education

High school diploma or equivalent

Business/office administration certificate

Tools

Internal software systems

Job description

Ethos Veterinary Health's Virginia Veterinary Centers in Fredericksburg, VA, is hiring a Client Care Specialist for Emergency care. The role supports fast-paced, high-volume reception, open shifts (6, 8, 10, or 12 hours) including days, nights, overnights, and weekends, with pay of $20–$25 per hour.

Expect a welcoming team, comprehensive benefits, and the chance to contribute to compassionate, client-focused care while learning in a cutting-edge veterinary environment.