Client Care Specialist

Ethos Veterinary Health; Short Pump (VA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

CE Allowance + VetBloom access

Scholarship opportunities for Vet Tech

VTNE/license reimbursement

Uniform allowance

Pet discount

Disability & Life Insurance

Job summary

Virginia Veterinary Centers is seeking a Veterinary Client Care Specialist to join the emergency team. The role offers day or night shifts with 4x10-hour schedules and weekend coverage in Short Pump, VA. Compensation is $20–$22 per hour, with full-time benefits and opportunities for advancement.

Responsibilities include welcoming clients, multi-line phone handling, and navigating digital records. Experience in a fast-paced veterinary setting is valued, along with strong communication and

Qualifications

• High school diploma or equivalent required; vocational certificate/diploma in business preferred.
• Experience in veterinary or medical field is a plus.
• Willingness to work days/evenings and weekends.

Responsibilities

• Provide receptionist duties with a positive, organized, and compassionate approach.
• Maintain friendly, client-focused service and professional communication.
• Excellent written and verbal communication; navigate digital records systems.
• Proficient typing and ability to use internal software systems.
• Multi-task in a fast-paced environment and stay organized under pressure.
• Review estimates, discuss financial options, and process payments.

Skills

Receptionist experience

Multi-line phone

Client focus

Communication skills

Typing skills

Software navigation

Organized

Education

High school diploma

Business diploma

Tools

Internal software systems

Job description

Veterinary Client Care Specialist | $20–$22/hr | Day or Night Shift

Location: Virginia Veterinary Centers - Short Pump, VA

$20–$22/hr | Full-Time | 4x10's | Weekends as needed

Scheduling options: 6:30 am - 4:30pm | 2pm - 12am | 12am - 8am

Are you looking for a new and exciting work environment? Do you have a passion for emergency veterinary care and enjoy working in a fast-paced environment? Virginia Veterinary Centers is a multi-specialty referral practice and emergency hospital caring for animals in the greater Richmond area. We are seeking to fill a full- timeClient Care Specialistposition on our emergency team and we have availability on our day or evening shift.

Pay & Benefits for Client Care Specialists

• $20–$22/hour (based on experience and skills)

Full-time benefits include:

• Medical, Dental, Vision
• 401(k)
• Paid Time Off
• CE Allowance + Free VetBloom (RACE-approved CE) access
• Veterinary Technician scholarship opportunities
• VTNE and/or license reimbursement
• Uniform allowance
• Employee pet discount
• Disability & Life Insurance

Schedule:

• 4 x 10 hour shifts per week
• Night shift 2pm - 12am
• Day shift 6:30am - 4:30pm
• Weekends needed

Client Care Specialist Responsibilities:

• A Receptionist Position is available for a positive, organized and compassionate team member. High volume receptionist experience desired with proficiency in multi-line phone and computer systems
• Qualified candidates should be friendly, poised and have a client focused approach.
• Excellent communication skills both written and verbal
• Proficient typing skills and comfortable navigating digital records systems
• Ability to multi-task in a fast-paced environment
• Ability to quickly learn how to use internal company software systems.
• Must be well organized.
• Ability to handle high pressure and stressful situations and events in a calm supportive manner.
• Ability to review estimates, discuss financial options, and process payments.

Qualifications:

• Candidates are required to have a high school diploma or equivalent, with a vocational certificate/diploma in business or office administration preferred.
• Experience in the veterinary or medical field is a plus.
• Must be willing and able to days/evenings and weekends.

Based on employee interest, Veterinary Assistant Certification and/or Licensed Veterinary Technician Program Financial assistance may be available!

About VVC Short Pump

Since its conception in 1981, the Virginia Veterinary Centers teams have worked to invest in new technologies and training to stay on the cutting edge of Veterinary Medicine to provide the best quality care for their patients and families. Our teams understand that when knowledge and care are shared across distance and discipline, your furry family member gets the best care available. We recognize that to do this, we need adequately educated staff to maintain our highest standard of care. Because of this, providing a culture that cultivates collaborative learning in a safe and inclusive hospital is of the utmost importance to our management team.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world‑class medicine and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic‑caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need