Emergency Vet Client Care Specialist — 3x12 Shifts

Ethos Veterinary Health; Winchester (VA); Presencial; USD 33 000 - 46 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical Insurance

Dental & Vision

401(k)

CE Allowance + VetBloom access

Scholarships for VTNE

License reimbursement

Uniform allowance

Pet discount

Disability & Life Insurance

Resumo da oferta

Ethos Veterinary Health is seeking a Client Care Specialist in Winchester, VA for a full-time, 3x12 schedule. You will be the first point of contact for clients, manage multi-line phones, greet pets, and ensure accurate scheduling and documentation for appointments, emergencies, and surgeries.

Responsibilities include handling payments, insurance financing, and follow-up on invoices, while maintaining a welcoming reception and high-quality client service.

Qualificações

• High school diploma or equivalent.
• Strong teamwork and communication skills.
• Ability to work in a fast-paced veterinary environment.

Responsabilidades

• Serve as the primary client contact with a warm, professional, and solution-oriented approach.
• Manage multi-line phones to schedule appointments, answer questions, take referrals, and provide updates.
• Greet clients and pets, maintain a clean and welcoming reception area, and address immediate needs.
• Confirm appointments/surgeries, give instructions, and document all client communications.
• Check in appointments, drop-offs, emergencies, and surgeries; ensure accurate patient and referral information.
• Prepare necessary forms, charts, and patient folders, and organize records and attachments.
• Review discharge instructions and invoices with clients and complete checkout.
• Address client concerns or complaints professionally and in line with hospital policies.
• Process payments and insurance financing while maintaining confidentiality; assist with daily accounting tasks.
• Follow up on outstanding invoices or deposits.
• Schedule efficiently for multiple doctors and locations; manage voicemails, no-shows, and cancellations.
• Send and scan medical records, lab results, and referral documents; notify doctors of incoming reports.
• Keep client areas clean, stocked, and odor-free; clean up pet accidents and report facility needs.
• Operate standard office equipment and maintain organized physical and digital patient files.
• Support ongoing improvement of client service policies and workflows.

Conhecimentos

Teamwork

Communication

Formação académica

High school diploma

Descrição da oferta de emprego

Ethos Veterinary Health is seeking a Client Care Specialist in Winchester, VA for a full-time, 3x12 schedule. You will be the first point of contact for clients, manage multi-line phones, greet pets, and ensure accurate scheduling and documentation for appointments, emergencies, and surgeries.

Responsibilities include handling payments, insurance financing, and follow-up on invoices, while maintaining a welcoming reception and high-quality client service.