Emergency Veterinary Care Coordinator

PetVet Care Centers; Vienna (VA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with discretionary contribution

Team Member Pet Discounts

CE stipends and career development

Parental Leave

Wellbeing support and resources

Job summary

PetVet Care Centers' Hope Advanced Veterinary Center is seeking a Full Time Care Coordinator - Emergency to join our team. The Care Coordinator acts as the first point of contact for clients and coordinates communication between clients, veterinarians, nursing staff, and specialty departments to deliver compassionate, efficient care.

This role supports patient flow, financial coordination, and clear information sharing, ensuring a unified hospital experience across Emergency and Specialty

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or GED required, or equivalent experience.
• Previous customer service experience required; veterinary or healthcare preferred.
• Ability to multitask in a fast-paced environment with attention to detail.
• Excellent verbal and written communication skills.
• Ability to remain calm and solution-oriented during emergencies.
• Proficiency with Microsoft Office, email, and practice management software.
• Ability to learn veterinary terminology, hospital workflows, and financial policies.
• Ability to work evenings, weekends, and holidays as required.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Deliver exceptional customer service in person, by phone, and electronically.
• Coordinate patient arrivals, admissions, transfers, and discharges.
• Schedule appointments across Emergency and Specialty services.
• Obtain, organize, and maintain outside medical records.
• Explain estimates and hospital financial policies with confidence.
• Process invoices, client payments, refunds, and financial adjustments.
• Maintain complete and accurate electronic medical records.
• Communicate appointment instructions and follow-up recommendations.
• Collaborate with technicians, veterinarians, and leadership to ensure timely communication.
• Promote seamless transfers between Hope departments and ensure continuity of care.
• Support hospital initiatives and administrative projects.

Skills

Customer service

Education

High school diploma or GED

Job description

PetVet Care Centers' Hope Advanced Veterinary Center is seeking a Full Time Care Coordinator - Emergency to join our team. The Care Coordinator acts as the first point of contact for clients and coordinates communication between clients, veterinarians, nursing staff, and specialty departments to deliver compassionate, efficient care.

This role supports patient flow, financial coordination, and clear information sharing, ensuring a unified hospital experience across Emergency and Specialty