Part Time - Emergency Veterinary Receptionist (Care Coordinator) - Hope Advanced Veterinary Center

PetVet Care Centers; Vienna (VA); On-site; USD 23,419 - 28,929; Part time

Job summary

PetVet Care Centers Hope Advanced Veterinary Center in Vienna, Virginia seeks a Part Time Care Coordinator - Emergency to support a busy specialty and emergency hospital. You will handle administrative tasks, patient check-ins, scheduling, and basic client communication to ensure seamless care delivery.

The ideal candidate has 2-3 years of reception experience in healthcare, a calm demeanor under pressure, and a service-focused mindset. 18+ required; veterinary experience is a plus.

Qualifications

• Has 2-3 years of experience in reception for human or veterinary medicine.
• Veterinary Assistant experience not required but a plus!
• Applicants must be 18 years of age or older to be considered for this position.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Reception experience

Customer service

Emergency care awareness

Tools

Practice management software

Job description

PetVet Care Centers' Hope Advanced Veterinary Center is currently seeking a Part Time Care Coordinator - Emergency to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people - providing exceptional and compassionate care at every stage - for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience - every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator - Emergency who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

Hope Advanced Veterinary Center in Vienna, Virginia has been the trusted destination for specialty and emergency veterinary care in the greater Washington, DC area for more than 30 years, operating 24/7, 365 days a year. With a team of board-certified specialists spanning oncology, internal medicine, ophthalmology, cardiology, surgery, and neurology, Hope provides some of the most comprehensive specialty care available anywhere in the Mid-Atlantic region.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications

• Has 2-3 years of experience in reception for human or veterinary medicine.
• Veterinary Assistant experience not required but a plus!
• Applicants must be 18 years of age or older to be considered for this position.

Schedule

• Part Time, Rotating Shift
• Per business needs - morning, afternoon, and evening.

Pay Range

$16.65 - $20.34 USD

At PetVet Care Centers, we're committed to a Culture of Care - for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you're providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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