Emergency Vet Client Care Specialist

Timberline-Veterinary-Emergency-and-Specialty; Seattle (WA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Competitive medical benefits

Quarterly profit sharing

Stock appreciation rights plan

Unlimited continuing education with CE

Job summary

Timberline Veterinary Emergency and Specialty (TVES) in North Seattle is seeking a Client Care Representative to connect clients with our veterinary team. You will handle phone inquiries, assist with admissions, manage forms, and help with insurance paperwork while ensuring a welcoming, efficient reception area.

Ideal candidates have prior reception or call-center experience, strong communication, and a customer-first mindset. Experience in veterinary services is preferred.

Qualifications

• Prior phone or reception experience is required.
• Experience in veterinary services is preferred.
• Excellent communication and interpersonal skills.
• Comfortable interacting with clients and creating a positive customer experience.
• Strong attention to detail and organizational skills.
• Positive attitude and growth mindset.
• Ability to multitask in a fast-paced environment.
• Compassion, empathy, and professionalism in all interactions.
• Washington Veterinary Medical Clerk license within 60 days of hire.

Responsibilities

• Answer administrative phone inquiries from clients and primary care veterinarians.
• Assist with patient admissions.
• Ensure completion and organization of administrative forms.
• Provide support with insurance paperwork.
• Collect payments.
• Maintain cleanliness and professional appearance of waiting and examination areas.

Skills

Phone/reception experience

Veterinary background

Communication skills

Attention to detail

Team player

Growth mindset

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Job description

Timberline Veterinary Emergency and Specialty (TVES) in North Seattle is seeking a Client Care Representative to connect clients with our veterinary team. You will handle phone inquiries, assist with admissions, manage forms, and help with insurance paperwork while ensuring a welcoming, efficient reception area.

Ideal candidates have prior reception or call-center experience, strong communication, and a customer-first mindset. Experience in veterinary services is preferred.